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Information Technology

AEP Insights COE - Business Analysis Manager

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Business Analysis Manager delivers big insights and helps leaders throughout the business to make critical strategic and operational decisions and shape the long-term vision of T-Mobile. The Business Analysis Manager is responsible for insights, analysis, and reporting of online and offline data from multiple data sources using various analytical techniques and software including data mining and business intelligence/reporting software. They create customer-centric recommendations informed by analysis, good business acumen and partner with the business to drive improvements in a matrixed environment through creativity, and effective communication. They partner with various teams including marketing, product and platform teams on complex modeling and analysis requests. This position also participates in the design and development of reporting structures & interfaces, as well as administration of standardized reports to be utilized across teams.

Job Responsibilities:

  • Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
  • Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments. Define product feature and campaign success metrics and benchmarks.
  • Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.
  • Understand offline and online data metrics and how they intersect to form a customer journey.


  • Bachelor's Degree Data analysis, data science, similar quantitative fields or equivalent practical experience (Required)

Work Experience:

  • 4-7 years Working experience solving analytical problems using quantitative approaches (Required)
  • 4-7 years Working experience reporting and analyzing performance & data visualization using Adobe Analytics and Customer Journey Analytics (Required)
  • Tableau, Power BI, etc. (Preferred)
  • 4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research (Preferred)

Knowledge, Skills and Abilities:

  • Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment. (Required)
  • Problem Solving (Required)
  • Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
  • Financial Modeling (Required)
  • Telecommunications (Preferred)

Licenses and Certifications:

  • Other Business Certification (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. 

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out  

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.