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Product Development

AEP Privacy Compliance - Product Manager , Technical

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T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The AEP Privacy Compliance - Product Manager, Technical will be responsible for privacy, compliance, and use of data for T-Mobile’s customers, prospective customers, and employees. This role will manage data governance, data use, data labeling, and rules within the Adobe Experience Platform. A strong relationship with T-Mobile legal and privacy partners is essential in remaining updated on privacy guidelines and seeing privacy assessments from submission to completion.

The Product Manager, Technical is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

Job Responsibilities:

Vision, Strategy, and Analysis

  • • Owns privacy and compliance of data collection and data use for segmentation, contextual marketing, A/B testing and other marketing and messaging needs.
  • Responsible for data labeling, data governance and data rules in Adobe Experience Platform.
  • • Owns product features with moderate level of complexity and scope. This includes creating, managing, maintaining, and communicating product vision and roadmap including technical vision and capabilities.
  • • Drives end user product research.
  • Collaborates with legal and privacy teams to remain up-to-date on privacy regulations and laws. Responsible for completing Privacy Impact Assessment and seeing them through completion.
  • • Partners with business and internal/external stakeholders to understand current customer experience, identifies areas of opportunity.
  • • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
  • • Conducts cost-benefit / ROI / NPV
  • • analysis, to support decision making.
  • • Works with stakeholders and follows
  • • enterprise process to secure and
  • • maintain product funding.
  • • Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
  • • Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
  • • Conducts specific ad hoc analysis and provides insights to management on request.
  • • Recommends product feature set or technical improvements to improve customer experience.
  • • Works with external third parties to assess partnerships and licensing opportunities.

Customer Evangelist

  • • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs
  • and priorities.
  • • Create, manage, foster an active VOC feed for themselves and team.
  • • Actively looks for opportunities to delight or meet customer’s unmet needs.
  • • Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
  • • Creates an environment and culture where the team is immersed in customer-first mindset.
  • • Tests ideas with real customers to ensure that the product delivers the desired benefit.

Product Execution & Technical Delivery

  • • Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
  • • Scopes and prioritizes activities based on business and customer impact.
  • • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • • Collaborates with stakeholders to create and communicate anticipated schedule.
  • • In scaled teams, holds regular meetings and coordination activities with other PM’s and Product Owners (if applicable) to ensure parallel work is in sync and dependencies are known.
  • • Generates and maintains reports that track product health and success metrics, technical KPI’s.
  • • Runs beta and pilot programs with early-stage products and samples.
  • • Supports sales, marketing, and other stakeholder teams with product or technical knowledge and additional documentation.
  • • Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
  • • Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
  • • Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues
  • • (within sphere of influence).
     

Relationship & People, Professional Development

  • • Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial
  • • accounting, marketing, legal, go-tomarket, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
  • • Develops positive working relationships with Customer groups or Customer Representatives.
  • • Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks;
  • • participates in professional societies.
  • • Develops adoption tools and training material.
     

Education:

  • Bachelor's Degree in Business, Computer Science, Engineering, IT or equivalent experience. (Required)

Work Experience:

  • 3+ years experience in hands on technical role overseeing and managing data privacy and compliance. (Required)
  • Detailed knowledge of Adobe Experience Platform, including schema, data usage, data labeling, and data rules definition and enforcement. (Required)
  • 5+ years of relevant Product Management experience.

Knowledge, Skills and Abilities:

  • Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
  • Project Management Experience in delivering large and complex business/technology initiatives as Product Manager. (Required)
  • Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
  • Technology Knowledge of full technology stack on which your assigned product runs. (Required)
  • Business Analysis Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)

Licenses and Certifications:

  • Adobe Experience Platform (Certified Professional, Expert or Master). (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Less than 10%

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. 

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.  

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.