Associate Site Reliability Engineer

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The Associate Site Reliability Engineer supports the operation and maintenance of high-traffic, business-critical internet communication systems to ensure continuous availability. It primarily focuses on automating system administration and monitoring to enhance network efficiency and reliability. The role involves conducting tests for redundancy, resilience, and failover to maintain uptime standards. Success is measured by system performance, uptime, and the ability to identify and resolve faults proactively. The work directly impacts organizational stability and the performance of digital infrastructure for customers and internal users.

We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

• Builds effective monitoring systems that alert on symptoms rather than outages and gathers and analyzes metrics from both operating systems and applications for performance tuning and fault finding.
• Manages platform infrastructure, including capacity planning and scaling.
• Detail-oriented approach to systematically uncover and report on data insights.
• Collaborates with development teams to improve services through rigorous testing and release procedures.
• Ensures high system performance and uptime, designs, implements, and monitors complex architectures, automates processes and collaborates with cross-functional teams.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Computer Science, Engineering
• Master's/Advanced Degree Computer Science, Engineering or Related Field (Preferred)
• Less than 2+ years - Operating and maintaining high traffic, business critical internet site communications systems.
• Less than 2+ years - Automating the administration and monitoring of network systems.
• Less than 2+ years - Conducting tests for redundancy, resilience, and failover in digital infrastructure.

Knowledge, Skills and Abilities:

• Understanding of high traffic network systems and their operations. (Required)
• Proficiency in automating the administration and monitoring of network systems. (Required)
• Ability to conduct rigorous tests for redundancy, resilience, and failover. (Required)
• Proficiency in using DevOps-centric automation tools and technologies for CICD, configuration management, etc. (Required)
• Ability to use software to improve the availability, scalability, latency, and efficiency of services. (Required)
• Ability to use dashboards for continuous monitoring and health check of applications, and the underlying infrastructure. (Required)
• Understanding of how to improve the quality of services using the monitoring feedback for non-production environment. (Required)
• Ability to develop and prepare data for dashboard views. (Required)

Licenses and Certifications:

• Certified Information Systems Security Professional (CISSP): Globally recognized certification in the field of IT security. It demonstrates the ability to design, implement, and manage a best-in-class cybersecurity program. (Preferred)
• Cisco Certified Network Associate (CCNA): Certification that validates the candidate's ability to install, configure, operate, and troubleshoot medium-size routed and switched networks.
• (Preferred)
• AWS Certified SysOps Administrator: This certification validates technical expertise in deployment, management, and operations on the AWS platform. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $64,300 - $115,900

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.