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Information Technology

Business Analysis Manager, Demand Planning Contact Insights

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Customer Care Demand Planning Team within the Consumer Group organization is looking for an energetic, self-directed, and detail-oriented candidate for the position of Business Analysis Manager, Contact Insights. This individual contributor provides key insights to leaders on underlying drivers of forecast variance, supports post-mortem analysis, and evaluates Consumer Postpaid demand impacts to align and steer performance measurement, support short and long-term budget planning, advise and drive policy and strategy, and optimize customer and expert experience.

This role is highly visible and requires robust partnership and collaboration with partners across multiple departments in the organization. The ideal candidate should possess a strong technical and analytical background, utilize data to derive conclusions and clear recommendations, and thrive in a fast-paced environment. Communication of complex issues in simple terms, comfort with ambiguity, and the ability to work under pressure/timelines are critical to success in this position.

What You'll Do in Your Role:

  • Construct complex models, dashboards, and visualizations to drive long range forecasts, staffing recommendations, and strategic decisions. Perform post-mortem analyses to determine effect of key business decisions.

  • Extract the big picture from detailed analysis, formulate robust conclusions, and prepare presentations and models to support conclusions of key drivers of performance (e.g. sales volume, gross margin, churn, value creation, etc.)

  • Act as a leader within project teams to identify risks and opportunities and align to organizational goals

  • Develop Executive Level presentations and influence leadership through fact-based analysis

  • Build strong cross-functional relationships and partner with Customer Experience, Marketing/Digital, Network, and other support teams

  • Collaborate with IVR and Forecasting teams to drive continuous process improvement


  • Ability to autonomously gather and analyze data; Proven analytical skills

  • Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.)

  • Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research

  • Track record of presenting complex findings in a concise, informative manner

  • Strong problem solver and intellectually curious (analytical/logical thinking, creative)

  • Demonstrates ability to manage multiple priorities simultaneously and meet tight deadlines

  • Demonstrates comfort with ambiguity and thinks outside-of-the box

  • Excellent communication skills (verbal and written)

  • Ability to partner with and influence others with excellent networking skills

  • Ability to learn by assimilating and applying new job-related information that may vary in complexity

  • Telecommunication experience preferred

Required Qualifications

  • Strong Financial Modeling skills

  • Proven experience with Business Case development

  • Bachelor’s Degree or equivalent work experience required in quantitative discipline (Math/Statistics/Finance/Economics or other)

  • 3+ years in an analytical role

  • Proficiency in Microsoft Office with an emphasis on Excel

Preferred Qualifications

  • Project Management experience

  • Advanced Excel skills

  • Snowflake / SQL / Teradata / Relational Database experience

  • Proficiency with PowerBI

  • Experience with the development of mathematical models

  • Some knowledge of statistics is preferred, but not essential

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Washington Pay Range : $101,200.00 - $137,000.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. 

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out  

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.