T-Mobile Magenta Background
Information Technology

Engineer, Software - ServiceNow ITOM

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

The Software Engineer works with a team of other software engineers, network and systems engineers to design, implement, and deploy software which meet customer's requirements, scales easily, removes the limitations of traditional networking solutions, and supports deployment in highly available environments. The Software Engineer participates and lead in architecture and design of various software components passionate about creating applications that leverage technologies such as ServiceNow discovery, ITOM module, and CMDB module technologies. They work on technical assignments that are semi routine or greenfield in nature, but recognizes the need for occasional deviation from accepted practice. They normally follow established procedures on routine work and require instructions only on new assignments.

Job Responsibilities:

Technical Engineering Services

  • Supports engineering projects by developing software solutions; conducting tests and inspections; preparing reports and calculations. Encouraged to supervise associate engineers on occasion.
  • Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Encouraged to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology.

Technical Leadership

  • Collaborates with technical teams and uses system expertise to deliver technical solutions.
  • Continuously learns new technologies.

Technical Writing

  • Writes basic documentation on how technology works. Contributes clear documentation for new code and systems used.
  • Documenting systems designs, presentations, and business requirements for consumption at the engineer level.

Technology Strategy

  • Contributes to new technologies to deliver business goals.
  • Understands current technology that supports business goals. Understands system protocols, how systems operate and data flows. Aware of current technology benefits. Encouraged to independently develop a full software stack. Understands the building blocks, interactions, dependencies, and tools required to complete software and automation work. Independent study of current technology is encouraged. Interact with system engineers to define system requirement and/or vital requirements for automation.

Innovation

  • Presents new insights which improve an existing system/process/service using new frameworks.
  • Express new perspectives based on independent study of the industry.
  • Review current company processes to highlight questions that may drive process refinement.

Education:

  • Bachelor's Degree Computer Science or Engineering or equivalent experience required.

Work Experience:

Required:

  • 2 plus years Technical engineering experience.

Preferred:

  • ServiceNow ITOM Module Expertise
  • ServiceNow CMDB Module Expertise
  • Analytics
  • Technical Writing

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. 

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.  

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.