Sr Vendor Performance Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*This position is required to work on site at least 3 days a week at one of our three locations: Bellevue, WA, Overland Park, KS, or Frisco, TX. It is not available for remote opportunity.*

Job Overview
The Sr Vendor Performance Manager is an individual contributor role that manages vendor relationships to ensure service delivery aligns with organizational goals and compliance requirements. It oversees vendor performance, contract lifecycle activities, and collaborates with internal teams to optimize outsourced services. The Vendor Performance Manager differentiates by integrating vendor management with risk mitigation and spend optimization across multiple business units. It establishes and enforces supplier compliance governance frameworks, ensuring adherence to contractual obligations, regulatory requirements, and internal policy standards through structured audits and performance controls. Success is measured by vendor compliance, service reliability, cost management, and effective stakeholder engagement. The work supports organizational efficiency and customer satisfaction through reliable vendor partnerships and contract management.

Job Responsibilities:

• Manage vendor contracts and ensure compliance with Master Service Agreements, Statements of Work, and internal controls to mitigate risks
• Develop and implement strategic initiatives and policies to improve vendor management practices and support financial performance
• Build and maintain vendor relationships to align service delivery expectations and enhance reliability
• Lead communication and escalation processes to resolve vendor performance and service delivery issues promptly
• Monitor vendor performance through scorecards and metrics, providing feedback and conducting evaluations to drive improvements
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Business, Finance, Engineering or related field
• 4-7 years - Telecommunications/Wireless Industry Vendor Performance Managemt– experience in the areas of Engineering, Finance or Carrier Management desired or equivalent combination of education and experience.
• Management, team lead, or other equivalent leadership experience.

Knowledge, Skills and Abilities:

• Analytics (Required)
• Problem Solving (Required)
• Vendor Management (Required)
• Cross Functional Relationships (Required)
• Conflict Management (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Overland Park, KS Compensation Range: $87,800 - $118,800

Frisco, TX Compensation Range: $93,200 - $126,100

Bellevue, WA Compensation Range: $104,800 - $141,800

Base Pay Range: $80,600 - $145,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.