Account Executive, Client Relationship Management & Acquisition
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
As an Account Executive, Client Relationship Management & Acquisition sales professional, you will work closely with Enterprise and/or Strategic Account Executives to help manage a large, high-value portfolio of accounts to achieve long-term success. The position will be responsible for driving incremental growth within a targeted set of accounts, developing positive relationships with our clients and creating & executing long-term strategic account plans with ENT and/or STR CPE's. This role will require enterprise solution-selling experience to develop white-space opportunities that solve our customers' business problems, protect and grow our revenue in assigned accounts through base management efforts and reduce account churn. This role will reside in the field, set and run customer sales appointments, as well as work cross-functionally to sell and service our customers.
****This is a hybrid position with an expectation of 2-3 days per week in the office for team collaboration.***
Job Responsibilities:
Identify customer needs and apply solution-based selling techniques to demonstrate the value of T-Mobile products and services fully.
Develop an account strategy to maintain and grow the business by deepening your understanding of the account’s position in the market, its product/service, its differentiation points, and its competitive landscape.
Monitor, share, and act on sales activity and metrics specific to the customer.
Develop positive relationships with customers across the account and identify business problems that can be solved with our solutions and products.
Regularly meet with clients and partners to develop strategy and outcomes while forming relationships, establish EBCs, and attend trade shows and other industry events to capitalize on networking and relationship-building opportunities.
Proactively remain connected to accounts and the market to access new search opportunities and ensure all viable stakeholders are engaged regularly and optimally.
Lead account input and feedback for all projects with detailed outcomes and timelines.
Proactively coordinate and translate customer needs within internal departments and act as a critical issue point to drive resolution to customers' problems.
Education:
High School Diploma/GED (Required)
Bachelor's Degree (Preferred)
Work Experience:
4-7 years of B2B Field Sales Experience, preferably with Fortune 1K accounts. (Required)
2-4 years of Telecom, Software, or Technology experience (Required)
Knowledge, Skills, and Abilities:
Business Planning Ability to work independently and lead personal and team member deliverables and deadlines. (Required)
Business Strategy Creative thinking and problem-solving proficiency (Required)
Sales Growth Proven track record to contribute consistently in a fast-paced environment. (Required)
Communication Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles) (Required)
Sales Effective at handling account relationships, financial outcomes (reducing churn, additional GAs, etc.), neutralizing detractors, and prioritising multiple sales programs and opportunity life cycles. (Required)
Licenses and Certifications:
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.