Analyst, Collections

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

**Must be a US Citizen**

The Collections Analyst is responsible for a portfolio of Enterprise or Government accounts, ensuring that payments for open charges are received and cleared accurately and timely. Utilizing strong analytical and customer service skills, the Analyst will work closely with both internal and external partners to proactively identify and resolve issues that may lead to payment performance issues including billing discrepancies, missing credits, and misapplied payments. At times, the Analyst will be required to enforce compliance with established payment policies and terms. Throughout this process, the Analyst will coordinate and document communication with the affected parties, striving to achieve a successful resolution, but also escalating issues as needed.

• Manage a portfolio of accounts, ensuring timely and accurate billing and collection. 
• Engage partners and account stakeholders on various matters including billing, collection of delinquent balances, and negotiation of payments. 
• Portfolio health is managed through review and analysis of account aging.
• Thoroughly and accurately document all interactions with internal and external customers for historical reference and potential dispute resolution. 
• Maintain awareness of all payment-preventing issues and provide recurring updates on issue status.
• Actively engage in efforts to resolve accounts receivable (AR) delinquencies including analyzing historical payment trends, sharing insights, and proposing recommendations. 
• Identify and socialize the underlying causes of AR delinquencies. Monitor assigned accounts daily for NSFs, order holds, credit limit overages, and other adverse circumstances. 
• Work with account stakeholders to resolve these issues expeditiously.
• Partner with care and sales teams to provide support of daily processes and escalated issues.
• Assist in documenting business processes and workflows. 
• Define project scope, goals, and deliverables that support business objectives in collaboration with stakeholders

Requirements:

• Bachelors Degree in Finance/Accounting preferred.  
• 2+ years experience work experience in billing and/or collections preferably commercial collections. Bachelors Degree in Finance/Accounting preferred.  
• 3+ years experience Lead and manage multiple projects from initiation through to completion.
• Microsoft Office - Advanced computer skills Advanced Excel/PowerPoint – Required.
• Project Management - Strong understanding of project management methodologies and best practices - Required
• Communication - Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels – Required.
• Analytics – Advanced analytical skills – Preferred.
• Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions – Required.
• Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines – Required.
• Experience working directly with and training offshore vendor partners – Preferred.

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination. 

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $50,900 - $91,800

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.