Assoc Engineer, AI Modeling

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Job Overview
The Assoc Engineer, AI Modeling at T-Mobile is instrumental in supporting the development and optimization of AI models that enhance customer service automation. This role involves applying techniques such as prompt engineering and fine-tuning to improve AI performance, under the guidance of senior engineers. The Assoc Engineer collaborates with cross-functional teams to integrate AI-driven enhancements into production systems, thereby improving customer interactions and satisfaction. By contributing to the architecture of sophisticated AI systems, this role supports the strategic enhancement of T-Mobile's AI capabilities. Overall, the Assoc Engineer plays a key role in ensuring the reliability, accuracy, and efficiency of AI applications in customer service operations.

Job Responsibilities:

• Applies prompt engineering techniques to enhance AI model performance for customer service automation
• Collaborates with cross-functional teams to integrate AI-driven enhancements into production systems
• Supports the development and optimization of AI models under the guidance of senior engineers
• Contributes to the architecture of sophisticated AI systems to improve customer interactions
• Ensures the reliability, accuracy, and efficiency of AI applications in customer service operations
• Fine-tunes AI models to meet specific operational goals and enhance user satisfaction

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering, or a related field (Required)
• Master's/Advanced Degree Computer Science or Data Science (Preferred)
• Developing and optimizing AI models, particularly in customer service automation Preferred
• Applying AI techniques such as prompt engineering and fine-tuning Preferred
• Collaborating with cross-functional teams to integrate AI-driven solutions into production systems Preferred

Knowledge, Skills and Abilities:

• Data Analysis Ability to analyze and interpret complex data to improve AI model performance. (Required)
• Problem Solving Strong problem-solving skills to troubleshoot and optimize AI systems. (Required)
• Collaboration Excellent collaboration skills to work effectively with cross-functional teams. (Required)
• Technical Writing Proficiency in technical writing to document AI model developments and modifications. (Preferred)
• Microsoft Excel Proficiency in Microsoft Excel for data manipulation and analysis. (Preferred)
• Agile Methodologies Understanding of Agile methodologies to adapt to rapidly changing requirements in AI development. (Preferred)

Licenses and Certifications:

• Certified Analytics Professional (CAP): Certification that validates an individual's expertise in analytics processes, including the formulation of business and analytics problems, methodology selection, and model building. (Preferred)
• Machine Learning Certification: Certification that demonstrates proficiency and understanding in machine learning techniques, which are crucial for developing and optimizing AI models. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $80,900 - $146,100

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.