Associate Technical Product Manager - Supply Chain

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

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Associate Product Manager, Technical – Supply Chain is a visionary, strategist, analyst, customer evangelist, respected leader of business and technology execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager, Technical, is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional business and technical team, as well as key stakeholders to deliver against the opportunity.

Product Manager, Technical is the ultimate "jack-of-all-trades" leveraging deep customer empathy, strategic thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; determining specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!

Job Responsibilities:

Vision, Strategy, and Analysis:

• Conducts research and analysis in order to help create and manage supply chain product Platform stability, vision and roadmap.
• Participates in end user research to advise product prioritization
• Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
• Assists with product presentations.
• Provides ad hoc information to management by crafting special reports and analysis on request.
• Participates in development of product feature set or technical improvements to improve customer experience.
• Attends meetings with external third parties to gain a better understanding of partnerships and licensing opportunities.
• Develops current understanding of customer experience and tech trends. Assesses how trends impact the roadmap or build opportunity for innovation of the product.
• Gathers information to support enterprise process to secure and maintain product funding.

Customer Evangelist:

• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first approach.
• Creates an environment and culture where the team is immersed in customer-first approach.
• Tests ideas with real customers to ensure that the product delivers

Product Execution & Technical Delivery:

• Helps generate and maintain dashboards and reports that track Supply Chain systems health and success metrics.
• Assists with maintaining and updating product backlog and priorities with partners.
• Scopes and prioritizes activities based on business and customer impact.
• Assists with beta and pilot programs with early-stage products and samples.
• Assists in preparing product documents and product use cases to drive product activity.
• Supports sales and marketing with product and technical knowledge.
• Writes feature and user stories to capture requirements and translate product / platform strategy into consumable work for Dev teams.
• Understands challenges and recommends trade-offs with the team.
• Communicates defect status and response to leadership and impacted stakeholders until fully resolved.
• Ensures defects are factored into regular backlog prioritization for resolution based on priority.
• Helps prepare and drive product and experience demos.

Relationship & People, Professional Development:

• Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Develops industry knowledge by attending educational workshops and trainings.
• Assists in the development of adoption tools and training material.

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)
• 0-2+ years of relevant Supply Chain Product Management experience in an agile software product development environment. Required

Knowledge, Skills and Abilities:

• Proficiency in SAP: Demonstrated experience or knowledge in both functional and technical aspects of SAP. (Required)
• Oracle ERP Expertise: Proven experience or knowledge in Oracle ERP systems.
• Business Analytics: Strong analytical skills with the ability to identify/analyze/synthesize product use data. (Required)
• Agile Methodologies and SCRUM: Knowledge in software with Agile Scrum methodologies and other commonly used tools.
• (Required)
• Agile: Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support. (Required)
• Technical Writing: Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences. (Required)

Licenses and Certifications:

• SAP Functional Certification: Any SAP Functional module certification (SD/CRM/MM ..etc
• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $86,300 - $155,700

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.