Business Intelligence Manager - Metro CRM

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

*** This position will be located in Overland Park, KS. This is not a remote role, we are a hybrid environment requiring at least 3 days a week in office.***

Join our CRM & NBA Reporting & Measurement team as a Senior Business Intelligence Manager. In this individual contributor role, you will transform complex data into actionable insights and build sophisticated dashboards that drive our CRM and next-best-action strategies. Your strong SQL skills and expertise with Power BI will be pivotal in integrating, visualizing, and delivering data from multiple sources to senior leadership. You will collaborate closely with cross-functional teams to define reporting requirements and optimize our customer engagement initiatives.

Main Responsibilities:

• Dashboard & Reporting Development (50%):
  Design, develop, and maintain comprehensive dashboards and reporting interfaces using Power BI. Ensure these tools integrate CRM and NBA performance metrics to provide clear, actionable insights.

• Data Analysis & Insight Generation (20%):
  Extract and analyze data from diverse sources (CRM systems, call centers, market research, etc.) to support strategic decision-making and enhance customer engagement.

• Insight Implementation & Strategy Support (15%):
  Translate complex data sets into actionable insights and collaborate with product managers and cross-functional teams on initiatives such as A/B testing and process improvements.

• Communication & Presentation (10%):
  Present findings and strategic recommendations through compelling data visualizations and concise reports to senior management and key stakeholders.

• Special Projects & Continuous Improvement (5%):
  Support additional projects and process enhancements as assigned, ensuring our reporting systems evolve to meet emerging business needs.

Qualifications:

• Education: Bachelor’s degree in Business, Statistics, or a related field.

• Experience: 4-7 years of experience in business intelligence or data analytics, with a proven track record using BI tools—specifically Power BI—for data visualization and dashboard development.
  Demonstrated expertise in advanced analytics, including SQL/ETL for complex datasets, competitive analysis, and quantitative research, ideally within a CRM or customer engagement environment.

• Technical Skills:

  • SQL: Intermediate to advanced proficiency for crafting and optimizing complex queries.

  • Power BI: Extensive hands-on experience designing and maintaining interactive dashboards and reporting solutions.

• Key Competencies:
  Exceptional analytical and critical reasoning skills with keen attention to detail.
  Strong communication skills with the ability to effectively collaborate across functions.
  Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities concurrently.
  Industry knowledge in telecom or related sectors is a plus.

Work Environment:
This office-based role is part of a dynamic, high-performance team focused on delivering top-tier insights to optimize CRM and NBA strategies. Adaptability, continuous improvement, and a drive to innovate are key to success in this environment.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $89,600 - $161,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.