Business Operations Manager
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T-Fiber provides cutting-edge fiber optic solutions. Our Fiber Operations team is dedicated to innovation, excellence, and customer satisfaction. As a rapidly growing organization within T-Mobile's new business venture, we manage customer experience and oversee Fiber partnerships. This includes developing scalable processes and tools for our expanding network of partners and integrating joint ventures.This role is responsible for maintaining relationships with T-Mobile Fiber partners and providing operational support to ensure growth, revenue and/or customer experience objectives are met. This individual will drive operational excellence with our partners, streamline communication, processes and systems. Audit partner- customer engagements to ensure optimal performance, and identify opportunities and influence leaders to take action to optimize operations and customer experience. Be critical liaison for business initiatives focused on enhancing sales and operational efficiencies through program support including data collection, analysis, problem and solutions identification, root cause remediation, communications, change management and reporting for leadership. This individual will manage costs and procurement tasks associated with partners/vendors in the Fiber Operations organization.
This is a hybrid position required to be working in-office at least 3 days a week.
RESPONSIBILITIES:
Audit the installation and trouble call appointments to ensure customer experience and remediate with partner any outstanding issues
Provide strategic guidance by identifying, evaluating and analyzing critical gaps and issues with partnering and driving to resolution
Ensure appropriate reporting and data in place to capture costs associated with partners & vendors within Fiber operations
Find innovative approaches and solutions to problems; Simplify and communicate complex problems through clear communication, useful tools and precise metrics that the field can execute, take action on or drive changes in behavior
Strive for operational excellence with scalable systems and processes within Fiber Operations
Also responsible for other Duties/Projects as assigned by business management as needed.
Skills needed to be successful in this job:
Business analysis; strong analytical and problem-solving skills
Presentations for leadership; exceptional presentation skills that share both qualitative and quantitative information
Strategic thinking; ability to think critically and creatively
Excellent written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to research and fact find; detail-oriented with strong organizational skills
Excellent program management, execution, implementation and influencing skills
Ability to work independently and as part of a team; flexible, team player with a positive attitude towards internal and external customer experience
QUALIFICATIONS:
Bachelor's Degree in Business, Engineering, or in relevant field of study; or equivalent work experience required
4 years of experience in operations environment
Fiber Customer Support experience preferred
At least 18 years of age
Legally authorized to work in the United States
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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