CAREER PATHS

Be bold. Find your path.

Think bigger.

If you’ve got serious talent and drive, there’s no better home for your potential than T-Mobile. We make bold moves to be #1 in customer AND employee hearts. Are you ready to be Unstoppable with us? Check out these common career paths on our Sales, Retail, and Customer Care teams.

Retail

Rock the frontline of a wireless revolution and set the stage for your amazing future by creating amazing experiences for our customers.

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T-Mobile Field Sales career path

Helping Customers

For a career that’s exciting, challenging, and fun, join our frontline. As a Mobile Expert, you get valuable experience in products, sales, and unleashing your full potential in serving our customers. It’s a great launching pad for a leadership career–and one of the best ways to explore your future with the Un-carrier!

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Leading People

Once you’ve mastered the basics of working in our stores, you can add leadership to your magenta toolbelt. As a Retail Associate Manager, then a Retail Store Manager, you’ll learn how to motivate your store’s employees to deliver amazing customer experiences and outstanding results. It’s a great way to look for new challenges and discover, by doing, if people leadership is the right path for you.

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Leading Multiple Stores

This next set of opportunities gives you the chance to lead multiple teams across multiple store locations. As a Development Manager or a Territory Manager, you’ll build key partnerships and build your expertise across products, segments, and emerging businesses while influencing business priorities and sales, operations, and customer experiences.

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Leading Teams

You’re a customer guru, an employee whisperer and a store champion–now you’re ready to lead other leaders across a whole geographic region. As a Zone Manager or a District Manager, you’ll build employee engagement and T-Mobile culture, set the strategy for your teams, deliver huge sales results and, of course, deliver our famously exceptional Un-carrier customer experience.

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Customer Care

Embrace your potential to be a customer-focused superstar.

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T-Mobile Customer Care career path

Associate Expert

You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.

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Expert

Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.

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Elite Expert

Lead us to victory! To be an Elite Expert, means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.

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Customer Resolution Expert

Be the resolution influencer in your community. Here you will manage complex customer issues, build cross-functional relationships, and educate your communities. Be part of the solution, one team together!

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Community Expert

Foster the future of community support. Be the expert that does even more for our customers, while you practice your skills in community strategies, chat management, and coaching. Get ready to be Famous for Care!

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Coach, Team of Experts

Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!

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Manager, Team of Experts

Now you’re leading up to four coaches and 48 experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail and other groups across the organization.

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Sr. Manager, Care Operations

Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!

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