Be bold. Find your path.
Think bigger.
If you’ve got serious talent and drive, there’s no better home for your potential than T-Mobile. We make bold moves to be #1 in customer AND employee hearts. Are you ready to be Unstoppable with us? Check out these common career paths on our Sales, Retail, and Customer Care teams.
Retail
Rock the frontline of a wireless revolution and set the stage for your amazing future by creating amazing experiences for our customers.
T-Mobile Field Sales career path
Helping Customers
For a career that’s exciting, challenging, and fun, join our frontline. As a Mobile Expert, you get valuable experience in products, sales, and unleashing your full potential in serving our customers. It’s a great launching pad for a leadership career–and one of the best ways to explore your future with the Un-carrier!



Leading People
Once you’ve mastered the basics of working in our stores, you can add leadership to your magenta toolbelt. As a Retail Associate Manager, then a Retail Store Manager, you’ll learn how to motivate your store’s employees to deliver amazing customer experiences and outstanding results. It’s a great way to look for new challenges and discover, by doing, if people leadership is the right path for you.



Leading Multiple Stores
This next set of opportunities gives you the chance to lead multiple teams across multiple store locations. As a Development Manager or a Territory Manager, you’ll build key partnerships and build your expertise across products, segments, and emerging businesses while influencing business priorities and sales, operations, and customer experiences.



Leading Teams
You’re a customer guru, an employee whisperer and a store champion–now you’re ready to lead other leaders across a whole geographic region. As a Zone Manager or a District Manager, you’ll build employee engagement and T-Mobile culture, set the strategy for your teams, deliver huge sales results and, of course, deliver our famously exceptional Un-carrier customer experience.






Helping Customer
Mobile Expert
HELP CUSTOMERS, LEARN THE ROPES
Be the face of our company and set the tone for thousands of current and potential customers as you sell industry-leading products and services like a total tech pro. This role is about finding cool solutions for your customers while learning what it means to be the Un-carrier.
WHAT IT TAKES
– Some customer service or sales experience
– Passion for people and technology
– High school degree or GED
START YOUR CAREER AT EITHER
A T-MOBILE OR METRO BY T-MOBILE STORE

Leading people
Retail Associate Manager
DISCOVER PEOPLE LEADERSHIP
Add management skills to your customer service role by helping your Retail Store Manager lead the team. With increased responsibility, you’ll earn commission based on how your store performs while motivating your team to deliver against business goals.
WHAT IT TAKES
– Customer service and sales experience
– Ability to lead and coach others
– Strong communication skills
– High school diploma or GED
Retail Store Manager
“OWN” YOUR STORE
Tap into your entrepreneurial spirit by taking the reins as the leader of a store. You’ll be responsible for creating exceptional customer experiences, delivering superior results, and developing and coaching employees.
WHAT IT TAKES
– 4-7 years’ sales & management experience with a customer-focused retailer
– Experience in consumer technology with a record of results
– High school diploma or GED; bachelor’s degree preferred
Leading multiple stores
Metro Development Manager
LEAD FOR METRO
Flex all your skills by supporting multiple stores to meet or exceed business performance goals. You’ll observe and analyze, then coach and train to help store teams deliver optimal customer experiences. You’ll also develop strategies and execute marketing plans across multiple stores. (No direct reports.)
WHAT IT TAKES
– 3-5 years’ sales consulting and wireless industry experience
– Experience in wireless industry
– High school diploma or GED; bachelor’s degree preferred
Territory Manager
EMPOWER OUR FRANCHISES
Influence the success of several dealer stores by driving store-level sales programs. You’ll deliver coaching and training, while certifying the delivery of on-brand Un-carrier programs. It’s a chance to work closely with business owners and help them meet their goals.
WHAT IT TAKES
– 2-4 years’ experience in significant sales and operations with a top company
– Bachelors’ degree in business or related field, or 3 years’ work experience
Leading teams
Zone Manager
EXPAND YOUR INFLUENCE
Lead a team of Metro Development Managers who drive brand standards, customer experience, operational execution and sales performance. Across a geographic zone, you’ll implement plans to improve dealer stores’ market position, profitability and response to competition and advertising.
WHAT IT TAKES
– 4-7 years’ related sales consulting experience, including indirect, direct, retail and third-party selling
– 2-4 years’ experience successfully managing direct reports
– Bachelor’s degree preferred
District Manager
SHOWCASE YOUR EXPERTISE
Think big by turning corporate strategy into successful customer experiences and results through people management. With a high level of accountability and performance, you’ll lead multiple retail store leaders through go-to-market initiatives, cost and operations oversight, and product and service expertise.
WHAT IT TAKES
– 2-4 years’ experience in sales and operations at a top company
– Retail management experience
– Bachelor’s degree in Business or related field preferred
T-Mobile Customer Care career path
Account Associate
You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.



Expert
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.



Elite Expert
Lead us to victory! To be an Elite Expert, means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.



Customer Resolution Expert
Be the resolution influencer in your community. Here you will manage complex customer issues, build cross-functional relationships, and educate your communities. Be part of the solution, one team together!



Community Expert
Foster the future of community support. Be the expert that does even more for our customers, while you practice your skills in community strategies, chat management, and coaching. Get ready to be Famous for Care!



Coach, Team of Experts
Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!



Manager, Team of Experts
Now you’re leading up to four coaches and 48 experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail and other groups across the organization.



Sr. Manager, Care Operations
Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!



