Consumer Insights Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in either the greater Seattle, Washington, Fisco, Texas or Overland Park, Kansas areas.**

Job Overview
This position is responsible for delivering competitive insights to T-Mobile Marketing and other internal business owners by monitoring, analyzing, and synthesizing the marketing strategies and go-to-market tactics of key competitors. This role will support one or more of the following lines of business: Broadband, Postpaid Business, Postpaid Consumer, Prepaid. Assists Senior Manager and Director with communicating competitive insights and influencing business decisions.

T-Mobile requires U.S. citizenship for certain roles within the organization. This role requires U.S. citizenship. Individuals hired into this role will be required to submit documentation proving U.S. citizenship within the first 7 days of hire - failure to do so will result in termination.

Job Responsibilities:

• Monitors, collects, and analyzes competitors’ pricing, promotions, products and other marketing actions through surveillance of competitor’s websites, advertising, customer communications and other publicly available sources of information.
• Monitors and analyzes customer preferences, market trends and other macro factors that could impact the competitive environment.
• Analyzes and synthesizes available primary and secondary research to understand trends in the competitive landscape.
• Assists with ad-hoc and periodic competitive assessments requested by marketing and other internal stakeholders.
• Effectively communicates conclusions and recommendations in a format suitable for senior management that meet requirements for technical rigor, conciseness and actionability.
• Builds effective working relationships and works collaboratively with key internal teams.

Work Experience

• 3-5 years of experience of analytical or research experience (Required)
• 3-5 years of professional experience in role with demonstrated ability to research specific topics and deliver insights that answer or address specific business or customer questions (Required)
• 3-5 years of experience working collaboratively in a team environment (Required)
• 3-5 years of competitive intelligence or marketing research experience. (Preferred)
• 3-5 years of experience working in one or more of the following industries: wireless, broadband/internet, consumer electronics or technology. (Preferred)
• 3-5 years direct interaction and working collaboratively with marketing or sales professionals. (Preferred)

Knowledge, Skills and Abilities:

• Competitive Analysis (Required)
• Data Analysis (Required)
• Market Analysis (Required)
• Cross Functional Relationships (Required)
• Collaboration (Required)
• Microsoft Office/SharePoint (Required)
• Financial Analysis (Preferred)
• Performance Analysis (Preferred)
• Vendor Management (Preferred)
• Marketing (Preferred)
• Database Marketing (Preferred)
• Wireless (Preferred)
• Broadband/Internet (Preferred)

Education:

• Bachelor's Degree (Required); Marketing, Business, Analytics or related field (Preferred)

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $78,300 - $141,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.