Director of Product Design

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Director of Product Design plays a critical leadership role in shaping the strategy, vision, and execution of T-Mobile’s mobile product experiences. This leader will oversee and grow a dynamic team of Product Designers and Experience Strategists to define end-to-end customer journeys and design principles that drive the next generation of T-Mobile’s digital ecosystem.
With a strong focus on innovation, usability, and cross-functional collaboration, the Director will champion customer-centric design across T-Mobile’s native applications and e-commerce platforms. This role requires a hands-on leader with a high standard for design excellence, and a passion for building exceptional customer experiences and high-performing teams.
"We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!
TMUS is enjoying three days a week in office collaboration!

Job Responsibilities:

• In close collaboration with leaders in Product, Retail, and Marketing, define and communicate the vision, strategy, and roadmap for the evolution of T-Mobile’s digital products and native applications. 
• Build, mentor, and inspire a high-performing team of product designers, experience designers, and strategists.
• Establish and evolve scalable design principles, frameworks, and systems to ensure high-quality, cohesive customer experiences.
• Champion a customer-first approach to design, leveraging research insights, usability best practices, and data-driven decision-making.
• Lead the design execution for key initiatives across mobile apps and e-commerce platforms, ensuring a seamless end-to-end customer journey.
• Define enterprise-wide design principles that align experience strategies with business objectives and product roadmaps. Clearly communicate them in cross-functional discussions and in presentations for senior leadership to influence the digital customer experience.
• Measure and continuously optimize the impact of design initiatives on business and customer success metrics.

Education and Work Experience:

• At least 10 years of deep experience in leading and managing all aspects of User Experience —including user research and usability methodologies, idea facilitation, iterative experimentation and design, interaction patterns and visual language, success measurement, experience strategy and architecture, content strategy and information architecture, creative direction and content authoring, front-end development, design operations.

• 8+ years strong awareness of the various UX specialties that have emerged, and a pragmatic approach to assembling the right mix of specialists and generalists.

• BFA or BS in HCI, Human Factors, Cognitive Psychology (or similar), Human-Centered Computing or related field. MFA, MS, MBA or equivalent work experience preferred.

• Extensive experience creating and revitalizing UX teams, resulting in significant demonstrated business return.

• Solid history of motivating and developing team members through coaching; success building healthy teams; innate ability to attract, develop and retain top creative talent, including both technical and people leaders

• 5+ years experience working in an Agile development environment, strong knowledge of Product Discovery, and familiarity with Program frameworks such as OKRs.
• Demonstrated ability to communicate at an executive level, effectively influence at an enterprise level and successfully sponsor/lead complex, cross-functional initiatives with SVP+ level visibility and accountability.
• Consistent track record of building digital experience strategy and design organization and grooming high potential people managers.
• Strong cross-functional change leadership experience with ability to set the change agenda, manage and lead through organizational and/or industry disruption, and achieve results both directly and indirectly.

• Advanced experience in the following areas:

• Design execution, rapid prototyping, communication, workflow and creative asset management systems.
• Experience strategy and journey management tools.
• Content and workflow management systems including Adobe Experience Manager and the Adobe ecosystem.
• Collaboration tools including Teams and SharePoint.
• Apple Human Interface Guidelines, Material Design libraries, and native application design paradigms, including relevant technical stacks.
• International accessibility standards and guidelines, User-Centered Design/UX Practice certification - CUA Certification (CXA, CXPA encouraged) or relevant work experience at an HFI-certified organization.
• Agile leadership or development certification - SAFe Agilist or SCRUM certification strongly preferred.

Knowledge, Skills and Abilities:

• Ability to communicate effectively across team and organizational boundaries to drive and develop consensus
• Ability to deal with uncertainty and ambiguity, and lead in an environment with rapidly changing priorities
• Analytical problem solver; applies multiple technical solutions to application operational problems
• Flexible, self-starter, and comfortable working in a rapidly changing environment
• Desire for a high level of responsibility and ownership and ability to work with minimal supervision
• Creative problem solver and solutions provider
• Ability to prioritize multiple projects; detail oriented and organized
• A creative and forward thinker; entrepreneurial; thrives on innovation and is not afraid to take risks
• Ability to influence and gain consensus at all levels; possesses executive maturity

​

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $185,600 - $251,000

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.