Director, People Management Technology

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
T-Mobile moves fast, innovates rapidly, and maintains a laser focus on delivering world-class customer experiences. The Director of Software Development, People Management Technology is a dynamic role responsible for equal parts vision and strategy, technical solution delivery, and leadership, coaching and growth of an equally dynamic product and software development team, interfacing with our key stakeholders across HR, Corporate Real Estate, Corporate Communications, Consumer and TFB. The Director of Software Development at T-Mobile is pivotal in leading the technological architecture and execution of systems/platforms that enhance employee engagement and productivity across the organization. This role is responsible for overseeing the development and integration of critical HR (Talent Acquisition, Learning Development, Talent Management, Timekeeping, Scheduling and Payroll), Corporate Real Estate, Corporate Communications and Commissions capabilities to best serve the needs of our employee and partner/dealer population. The reporting line includes team(s) of Sr Manager(s)/Manager(s), product management, technical and solution architecture, test, as well as full stack Software Development. The Director is usually directly or indirectly responsible toward achievement or improvement of core business product metrics and directly responsible for technology metrics.

By collaborating with senior leadership and managing substantial budgets, the Director significantly influences enterprise strategies and optimizes operational costs. The position is crucial in reimagining workforce experience processes and technology to align with T-Mobile’s strategic goals, ensuring a seamless workforce experience. The Director will be joining a peer group that owns the E2E workforce experience across the enterprise. With a focus on technical excellence and innovation, the Director will partner with peers to guide T-Mobile through the next phase of technological advancement supporting our workforce.

The Director’s responsibility extends beyond the delivery of technology capabilities to include strategy and org design for the organization as well. In this way, the Director is also responsible for attracting, hiring, and retaining a high performing team to envision, design, build and support products and platforms. The Director is also directly accountable for developing strong and productive relationships outside direct teams with HR, Corporate Real Estate, Corporate Communications, Consumer and TFB stakeholders, partner organizations, dependent technology teams, and supporting vendors.

Job Responsibilities:

• Develops and maintains strategic partnerships with senior internal customers within and outside of IT organizations, specifically Human Resources, Corporate Real Estate, Corporate Communications, Consumer and TFB. Intimately understands their business strategies, generates new ideas, and develops a full stack product and technology strategy that is appropriately aligned. This covers individual product & technology strategy as well as overarching strategy for portfolio/platform(s).
• Responsible for both internal and external end-to-end software development required to achieve business outcomes.
• Ensure team activities, scope, priorities align with funding and budgeted priorities.
• Regularly cascades to direct reports and team Vision, Strategy, and goal-based communications from executive and direct leadership.
• Develops change management and communications plans and executes or drives execution connected with internal change initiatives originated by direct leadership or IT leadership.
• Regularly conducts organizational design thinking / strategy to best structure the team and leverage resources, using a mix of employee, managed services, and other partners where applicable. This includes periodic review of current and anticipated aggregate staffing capacity.
• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
• Maintains knowledge of new developments in area of specialty and incorporates these innovations where appropriate.
• Drives innovation, thought leadership, improvement and adoption of industry leading practices in areas of Workforce Innovation, Workforce Experience, Scaled Agile Product Delivery, Lean Product Delivery, CI/ CT/CD, cloud, microservices/container architecture.
• Accountable for department budget, delivery and service performance, optimizing cost of service delivery, ensuring services are meeting or exceeding service levels.
• Contributes to overall IT strategy, policies and processes.
• Oversees, controls and manages annual a substantial CAPEX/OPEX budget.
• Regularly provides review and guidance to technical product management, and development team on execution related responsibilities.
• Owns and manages team and leadership level communications.
• Fosters strong working relationships with high-dependency delivery teams within reporting vertical (Identity Security and Access Management, Technology Customer Experience, Intelligent Automation), and other IT teams, (e.g. Cyber, AI, outside immediate reporting structure).
• Responsible for technical operations of software, 24/7 response, monitoring and telemetry, and overall health of products and platforms.
• Drives cost out of systems operations and maintains critical technology roadmaps in place to continue to adapt to new technologies.
• Ensures effective collaboration between internal and external IT teams and required partnering organizations to achieve outcomes.

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience.
• 7 – 10 years of leading software development teams in the design and implementation of workforce platforms/systems.
• 10+ years experience Managing large-scale technology projects and budgets within a corporate environment
• 7 – 10 years collaborating with senior leadership to align technological solutions with strategic business goals Enough about what you’ve done. Let’s talk about who you are.

Knowledge, Skills and Abilities:

• Ability to mentor and develop technical leaders and teams, fostering innovation and adherence to best practices.
• Capable of shaping strategic direction and roadmaps to align with company goals.
• Expertise in defining and implementing solutions that enhance efficiency and reduce complexity.
• Proficient in managing software development projects using Agile methodologies to ensure efficient delivery.
• Experience in managing multiple development platforms and ensuring the successful execution of technology initiatives.
• Ability to collaborate effectively with Domain/Engineering architects and other stakeholders.
• Skilled in leading large teams and driving high performance through effective management.
• Expertise in overseeing large-scale programs, aligning project goals with business objectives.
• Encourages innovative thinking within teams to explore new solutions and technologies.
• Adept at long-term planning and setting achievable goals that align with the strategic vision of the organization.

• At least 18 years of age
• Legally authorized to work in the United States

 

Base Pay Range: $191,300 - $258,800

Corporate Bonus Target: 25%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.