Enterprise Business Continuity Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Enterprise Business Continuity Manager leads enterprise-wide incident and emergency management efforts. This role ensures coordinated real-time crisis response, enterprise resilience, and continuity of operations during planned and unplanned disruptions. Responsibilities include managing the Business Operations Center, overseeing cross-functional preparations and coordination for the tactical execution of response activities, and executing executive-level situational reporting. The role requires dynamic decision-making, effective communication under pressure, and collaboration across business units to mitigate risks and restore operations rapidly. Includes rotational on-call responsibilities and opportunities to support community response efforts in disaster-impacted areas.

Job Responsibilities:

• Monitor systems, networks, brand assets, and external threat intelligence for anomalies. Determine escalation paths, activate crisis response teams, and distribute situation reports to leadership.
• Establish and improve coordinated crisis and event response operations. Ensure peers, partners, and response teams are trained and prepared for rapid activation.
• Collaborate with internal stakeholders and external partners to evaluate crisis impacts, close response gaps, and support rapid decision-making during incidents.
• Develop, maintain, and test enterprise crisis management and event response plans. Facilitate crisis simulations and exercises with response teams, subject matter experts, and other key partners.
• Serve as primary point of contact for real-time decision-making and command center operations during high-impact events (e.g., cyber incidents, severe weather, critical system outages).
• Other duties as assigned, including post-event reviews and continuous improvement initiatives.

• Education:
• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• Work Experience:
• 5+ years Experience dealing with crisis management or business operations (i.e., sales, care, supply chain, emergency management, etc.) (Required)
• Customer Service experience, perferably in a high-pressure environment (Preferred)

• Knowledge, Skills and Abilities:
• Situational Awareness - Ability to maintain real-time awareness of emerging threats and evolving conditions during incidents
• Real-Time Decision-Making - Ability to lead under pressure and make fast, effective operational decision
• Communication - Strong written and verbal skills for stakeholder coordination and executive updates during emergencies
• Project Management - Meeting facilitation, tracking & driving action items, status reporting, issue resolution & escalation
• Leadership - Ability to influence and coordinate across business units
• Teamwork and Collaboration - Ability to work seamlessly across functions, build trust, and drive coordinated response efforts in high-pressure environments
• Productivity Tools (e.g., Microsoft Office) - Ability to produce reports, plans, and communication materials
• Crisis Management Tool - Familiarity Experience using crisis management and threat intelligence tools (e.g., Everbridge, Fusion Risk, or other platforms)
• Crisis & Emergency Management - Expertise in crisis frameworks (e.g., FEMA ICS, ISO 22320) and emergency response protocols
• Incident Command - Familiarity with command center operations and leading multi-agency coordination
• Business Continuity Planning - Understanding of continuity of operations and recovery strategies
• Licenses and Certifications:
• Certified Business Continuity Professional (CBCP) Disaster Recovery Institute (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $87,700 - $158,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.