Field Sales Executive, Government Programs

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
As a Field Sales Executive, Government Programs, you will be responsible for supporting the growth of City Advantage, throughout Metro NYC. Your primary duties include selling to these accounts, onboarding/offboarding Individual Liable accounts associated with the government contract, increasing customer satisfaction, and driving revenue growth. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various business-building metrics. You will consistently align your work with T-Mobile's core values.

In this role, you will leverage your government sales experience along with your skills in customer-centric focus, change and innovation, strategic thinking, relationship building, influencing, results orientation, contract negotiations, and prospecting to meet or exceed sales targets. You will be responsible for generating new sales opportunities and managing existing customer accounts.

Job Responsibilities:

• Sales and Business Development: Identify, engage, and close new business opportunities. Promote T-Mobile wireless plans with exclusive government employee pricing. Proactively attend government agency events, benefits fairs, and outreach programs to increase awareness and drive sales. Act as a brand ambassador maintaining high levels of in-person engagement with government employees and decision-makers. Conduct informative presentations and live demonstrations showcasing T-Mobile’s solutions and advantages over competitors. Sell the full suite of T-Mobile solutions, identifying pain points and creating tailored solutions for government employees and agencies. Negotiate agreements and contract renewals with government agencies to maintain and expand partnerships.
• Customer Support and Account Management: Serve as a primary point of contact for government employees, ensuring a seamless customer experience from initial sale to ongoing support. Assist customers in selecting the best plans, activating services, and managing accounts. Address and resolve customer inquiries, billing concerns, and service issues efficiently to maintain high customer satisfaction. Work cross-functionally with internal teams including Account Management, Dedicated Care, and Customer Support to optimize the customer lifecycle. Develop and execute account strategies to improve customer retention and increase revenue. Lead customer presentations and participate in networking events to strengthen client relationships
• Operational Efficiency and Reporting: Maintain accurate records of sales performance, customer interactions, and outreach efforts using Salesforce and other CRM Tools. Regularly analyze performance metrics to identify areas for improvement and optimize sales strategies. Stay up-to-date with T-Mobile’s latest promotions, policies, and technological advancements to provide the most relevant information to clients. Work cross-functionally with internal teams including Operations, Marketing, Legal, Compliance, Government Affairs, and Pricing. Continually improve knowledge of products, services, and sales methodologies through training and development programs.
• Professionalism: Demonstrate positive and cooperative behavior with customers and coworkers in team meetings and other internal meetings. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct.

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree (Preferred)
• Business markets sales experience. Required
• Selling to Government (State and Local) accounts. Required
• Extensive customer service experience. Required
• Wireless industry sales experience. Preferred
• Telesales or technical sales experience. Preferred

Knowledge, Skills and Abilities:

• Account Management Effectively manage customer accounts to ensure satisfaction and retention. (Required)
• Prospecting & Selling Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Preferred)
• Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
• Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
• Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required)
• Problem Solving and Analysis Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making. (Required)
• Building Relationships Develop and maintain strong relationships with clients and stakeholders. (Required)
• Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
• Customer Service Provide exceptional service to build and maintain customer relationships. (Required)
• Technical and Inside Sale Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)
• CRM and Microsoft Office Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Total Target Cash Pay Range: $88,900 - $160,300, inclusive of target incentives

Base Pay Range: $53,340 - $96,180

The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,  click here.

At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.