Implementation Manager, Cloud

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Implementation Manager, Cloud works with customers to deploy cloud solutions into their environment using basic, standard, and complex project plan disciplines and certified technical knowledge ensuring a smooth transition for the customer with minimal impact to their active operations. The position is engaged by customers and other teams via multiple intake avenues to provide technical expertise to help the customer overcome obstacles. The Implementation Manager, Cloud proactively works with the customer to ensure they use and understand the full value of purchased solutions and T-Mobile. Also works on team projects to improve the business.

Job Responsibilities:

Customer Deployment: Customer Enablement / Testbed Environment / Deployment; Resolves Complex customer issues; Partner with customer on multiple solution integration; Receives inbound calls from Sales, SEs and customers; Break-fix - 1st line of resolution.

Presales Consultation / Deployment / Enablement: Work directly with internal and external customers to provide presales consultancy on deployment of services; Deployment, consultancy on integrated solutions; Analytics Discovery/Review with customers

Ensure that appropriate customer documentation is completed, and complete other duties as assigned by customer/leadership.

Project/Program Management Support: Partner with team members or work independently; Lead projects as assigned by leadership; Engaged in multiple projects.

Training/Certification: Maintain technical acumen tied to deployed solutions; Complete necessary training tied to the release/update of network tools; Complete certifications in at least one area of specialization. Priority is certifications tied to partner requirements

Education:

High School Diploma/GED General Education (Required)

Bachelor's Degree BS or BA, STEM preferred (Preferred)

Work Experience:

2-4 years Experience in telecommunications, IT administration, network engineering roles or technical support. (Required)

Knowledge, Skills and Abilities:

Microsoft Office Microsoft Word, Excel, PowerPoint (Required)

Communication Verbal/Written communication. (Required)

Problem Solving Critical thinking/problem solving. (Required)

Technical Support Working with customers to support technical needs (Required)

Network Support Understand network concepts and structure (Required)

Technical Acumen: Entry level - VSP, VTSP, MDN, Microsoft Fundamentals, CPCSA, CPCNA or industry equivalent. (Preferred)

Licenses and Certifications:

Industry and Solution Specific:Microsoft, Google, VMWare, Jamf, Cisco (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $74,700 - $134,700

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.