Manager, AR & Collections
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
Reporting to the Sr Manager, Accounts Receivable & Collections, the Manager, Collections will work within the Order to Cash (OTC) team to initially assist in implementing new areas within the Finance, Procurement & Supply Chain (FP&SC) Magenta Services group to develop continuous process improvements, procedure documentation, and reports to achieve industry standard methodologies.
This position will lead and be responsible for:
•A team of analysts performing collections related work including disputes and deductions, doubtful receivables processes, and operational reporting.
•All support functions and account receivable management.
The Manager works with the Sr Analysts/Analysts to receive information and then lead any disputes and escalations with the identified groups.
This role is expected to optimally communicate with senior leadership and participate at a senior leadership level within the department, as well as develop and maintain partnerships with business leaders and their teams to resolve any billing disputes, provide reconciliations on accounts, implement payment arrangements, and manage escalations.
Job Responsibilities:
- Provides coaching and management to onsite OBU Team to get results.
- Provides customer satisfaction through effective coaching and resolution of customer inquiries and billing disputes.
- Approves escalations and payment arrangements.
- Appropriately disburses adjustments and account credits in accordance with T-Mobile policy.
- Builds trusted, reciprocal relationships with all levels of leadership and support teams. Facilitates effective and encouraging team relationships. Resolves operational and interdepartmental problems quickly.
- Communicates business strategies and results to team, empowering them to resolve customer issues.
- Provides timely feedback to the management team on customer trends, issues, and needs.
- Ensures quality and volume KPIs are maintained, team training and department documentation are adequate and current.
- Leads projects for the OTC team, ensuring coordination with other teams, timely completion, and prioritization.
- Also responsible for other Duties/Projects as assigned by business management as needed.
Education:
- Bachelor's Degree (Required)
Work Experience:
- 2-4 years People Management
- 4-7 years Customer Service
- 4-7 years Accounts Receivable
Knowledge, Skills and Abilities:
- Communication Strong Verbal & Written (Required)
- Self-motivated, driven, results oriented
- Ability to develop relationships with cross-functional partners and internal stakeholders
- Strong presentation and reporting acumen
#LI-Hybrid
#LI-Corporate
• At least 18 years of age
• Legally authorized to work in the United States
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.