Manager, Operational Insights

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

At T-Mobile, we don’t just connect customers to fast, reliable networks—we connect people to possibilities. We’re expanding our Fiber Operations and need a data-savvy leader who’s ready to turn insights into action.

As the Manager, Operational Insights, you’ll lead a team of analysts dedicated to driving continuous improvement across our fiber business. You’ll own the addressable database, ensure data quality, and deliver the insights that fuel smarter decisions. From managing MDU and commercial processes to building operational forecasts, your work will shape how T-Mobile delivers next-level connectivity.

If you love solving problems, leading teams, and making data meaningful, this role is for you.

This is a hybrid work environment with three days in the office.

What You’ll Do

• Turn data into strategy – Develop analysis plans, mine large data sets, and deliver insights that help leaders make smarter, faster decisions.
• Own data quality – Create and manage daily, weekly, and monthly QC checks, oversee data cleansing, and fix errors before they impact operations.
• Manage what matters – Forecast, track, and manage all fiber addresses with accuracy and accountability.
• Support business growth – Provide reporting and operational insights for MDU and commercial agreements that expand our fiber footprint.
• Lead with impact – Manage and mentor a team of analysts, empowering them to deliver high-quality analysis and operational support.
• Communicate with clarity – Present complex findings in ways that resonate with executives and cross-functional partners.
• Push for better – Champion process improvements that make our operations faster, smarter, and more effective.

What You’ll Bring

• Experience: 7–10 years in analyst or operational insights roles, with leadership experience preferred.
• Education: Bachelor’s degree in a quantitative, business, or computer-related field (math, statistics, operations research, computer science, etc.).
• Technical skills: Strong SQL and relational database knowledge (Teradata, MS SQL Server), plus expertise with Excel, Access, and PowerPoint.
• Problem-solving mindset: Ability to translate complex data into simple, actionable recommendations.
• Collaboration & communication: Comfortable working with cross-functional teams and presenting to executives.
• Leadership: Proven ability to guide and develop high-performing teams.

Why T-Mobile?

We’re not just another telecom—we’re the Un-carrier. That means no limits, no red tape, and no slowing down. You’ll be part of a team that thrives on innovation, challenges convention, and makes bold moves to shape the future of connectivity.

At T-Mobile, your insights won’t sit in a report—they’ll drive real impact for millions of people.

Ready to make your mark? Apply now and help us take fiber operations to the next level.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $94,100 - $169,700

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.