Manager, Systems Architecture - Quality Engineering

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Manager, Services Quality Engineering will be responsible for managing all aspects of the design and quality certification of service applications and value-added service functions. The role requires a leader with competence in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

The Manager will lead a team of talented individuals as well as strategic business relationships with internal peers and partners including design, business, operations, IT and Technology teams. Selected candidates will be required to have a good understanding of network technology and would be relied upon to define and implement a strategy of CI/CD working with vendor partners to leverage the T-Mobile test automation platforms, for high quality products and improve time to market.

This role closely interacts with T-Mobile's network design, device quality and operations teams, as well as external network vendors to define the strategy and tactics to help drive technology evolution in Service Enablement, Network Provisioning platforms, IoT & Service Applications while maintaining the highest level of quality. This manager will enhance reliability across the lab network to support non-production test environments, serving as a vital liaison to IT teams. We operate in a very fast-paced agile environment with quick decisions. This role provides a unique opportunity to drive Technology direction for T-Mobile USA.

Enterprise Core Competencies

Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions

• Technical Expertise: Strong background in 4G / 5G end to end wireless communications systems, architecture, protocols and infrastructures as well as IP and cloud, with deep understanding of how new technologies and services impact network elements and performance. Deep understanding of what network aspects drives customer Quality of Experience for various services. Experience with LTE and 5G core network nodes interworking, capacity modelling, Quality of Service planning and dimensioning of Cloud native functions. Demonstrates use of technology to solve business problems, ability to do cost/benefit trade-off analysis.

• Relationship Building: Seeks out strategic relationships that will increase team output, process accuracy, improve time to market and customer experience. Establishes and contributes to beneficial shared goals cross-functional teams. Leverages the capabilities, insights, and ideas of others.  Manage relationships with vendors. Demonstrates trust.

• Inspirational Leadership: Demonstrates integrity. Delivers feedback and develops team members and managers. Inspire employees to achieve business results. Uses leadership experiences to guide direct reports and team members. Creates a culture of recognition and elevates team visibility.

• Strategic Thinking: Facilitates goal creation for the broader function and works with managers to cascade goals to team. Communicates organizational direction through goal setting and alignment. Measures deliverables to determine success of goals, gain input from stakeholders, and modify action plan.

• Results Focus: Creates urgency by setting high standards for self and others to meet goals. Demonstrates a customer first attitude by keeping commitments and holding employees accountable. Plans, identifies, communicates, and delegates appropriate responsibilities to team members and managers to enable successful operations.

• Innovation: Pursues new and challenging projects to expand knowledge. Seeks out new technologies, alternative and best practice solutions to business problems. Foster environment where team members identify risks and continually review key business initiatives and find optimal resolutions.

• Also responsible for other Duties/Projects as assigned by business management as needed.

Qualifications

• 5+ years of technical engineering experience
• 2 years of people management experience preferred.
• Strong written and verbal communication skills with strong relationship building skills
• Strong leadership & management skills, including strategic thinking, self-awareness, and empathy.
• Strong interpersonal skills including listening skills and ability to build consensus across teams.
• Strong Knowledge of Wireless Network Architecture, Technologies and concepts.
• Strong demonstrated technical writing and presentation skills.
• Strong proficiency for organizational/team goal setting.
• Strong problem solving / troubleshooting skills.

Education

• Bachelor’s degree: Computer Science or in a computer programming related field

• At least 18 years of age
• Legally authorized to work in the United States


T-Mobile's Commitment

Base Pay Range: $126,100 - $227,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.