Manager, Vendor Management

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Leadership role of vendor performance managers responsible for day to day vendor issue resolution, technical collaboration between the vendor and technology teams. Develop and maintain ongoing vendor performance programs and documentation. Manage the workflow of the vendor management team to ensure effective support of the technology organization in following key areas: Vendor Performance Management, Relationship Management and Vendor Risk Management. Objective of the vendor performance management team is to provide a framework to manage and deploy vendors and vendor relationships, manage the vendor relationship to deliver best value to T-Mobile, develop and improve metrics to drive improved performance and productivity, and strengthen the overall business relationship.

*** This position must be located in Overland Park, KS. This role is hybrid, and cannot be a remote role. 

Job Responsibilities:

• Lead vendor performance management team responsible for conducting vendor evaluations / business reviews for compliance, effectiveness and performance. Drive accountability, from both T-Mobile and vendors in regards to implementation, service levels and adherence to T-Mobile’s contractual obligations. Use performance data to identify performance trends, recommend and implement actions that deliver strategic improvements in vendor performance.

• Represent T-Mobile as a primary contact with the Vendor for performance, escalations and resolution. Build and maintain relationships with vendors to align and manage expectations of services delivery/reliability. Lead and serve as communication point for escalations to resolve vendor delivery/reliability issues.

• Collaborate with internal business partners to ensure ongoing communication and cooperation between vendor management and operations with a focus on vendor performance and managing cost while maintaining satisfactory service levels regarding network availability. Coordinate activities/communication between internal teams and vendors. Partner with leadership to help determine areas of improvement on service reliability, cost savings and quality improvement. Identify and propose alternative solutions to upper management regarding service delivery/operating issues.

• Monitor and communicate vendor financial and operational impacts to the T-Mobile technology teams. Collaborate with cross functional groups including Technology, Engineering, Operations and Finance. Team is responsible for developing outlining appropriate terms and conditions governing T-Mobile relationships

• Hire, train, develop and motivate staff. Performance management, coaching and development.

• Also responsible for other Duties/Projects as assigned by business management as needed.

Education:

• Bachelor's Degree (Required)

Work Experience:

• 4-7 years Telecommunications/Wireless Industry – experience in the areas of Engineering, Finance or Carrier Management desired. (Required)

• 4-7 years Vendor Management, IT, Engineering or Carrier Management experience. (Required)

• 4-7 years Experience of evaluating Vendor Performance. (Required)

• Demonstrated experience producing executive level analysis. (Preferred)

Knowledge, Skills and Abilities:

• Communication (Required)

• Cross Functional Relationships (Required)

• Problem Solving (Required)

• Analytics (Required)

• Vendor Management (Required)

• People Management (Required)

• Management (Preferred)

• Business Process (Preferred)

• Contract Management (Preferred)

• Microsoft Office (Preferred)

Licenses and Certifications:

• Certified Professional in Supply Management (CPSM) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $101,900 - $183,800

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.