Let’s create happy customers.
At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too.
Better life, better pay.
It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you’ll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!
Investing in you.
We double down on our employees. We’ve put a big emphasis on Un-carrier training and career development for our Customer Care team members. You’ll join as an Account Associate, and then you’ll receive training and coaching that’ll move you to Expert status with a nice raise, of course. If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed.