You’ll start by learning to own the customer experience by listening to your customer’s issues like a pro. You’ll pick up on subtle cues and customer rhythms, and then help create a resolution mix that makes T-Mobile fans for life.

Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.

Lead us to victory! To be an Elite Expert means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.

You’re an expert that does more for our customers! Now, put your proficient skills to work as an Associate Coach. You’ll partner with the Coach to motivate the team and create a sense of teamwork. You help make us Famous for Care!

Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!

Now you’re leading up to four Coaches and 48 Experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail and other groups across the organization.

Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 Experts and leaders will depend on you for leadership, vision and growth!