Meet Our Teams

Customer Care

Let’s create happy customers.

At T-Mobile, we love our customers! And we empower you to make them happy. As part of a Team of Experts, you’ll focus on a specific customer base, which lets you deepen those relationships and deliver the end-to-end resolutions your customer needs. We pioneered this approach because we believe all customers deserve a better experience. And it makes us happy to work together this way, too.

Better life, better pay.

It takes mastery to be on the T-Mobile Customer Care team and our compensation reflects that. As an Expert you’ll start by earning $20 per hour. In fact, on average our Experts new to the role earn over $22 per hour inclusive of base pay and incentive bonuses. Throw in an annual $1,000 stock grant, tuition assistance, and other financial, health, and lifestyle perks, that makes your total rewards package worth even more! We’ll always recognize and invest in the team that makes us #FamousforCare!

Painting Rochester, New York Magenta with our new Customer Experience Center

T-Mobile is bringing 1,000 new jobs to the Rochester area with our new CEC in Henrietta.
Don’t miss out on joining Team Magenta!

Investing in you.

We double down on our employees. We’ve put a big emphasis on Un-carrier training and career development for our Customer Care team members. You’ll join as an Account Associate, and then you’ll receive training and coaching that’ll move you to Expert status with a nice raise, of course. If you want to see your career grow, we have the pathway, the training, and the resources to help you succeed.

T-Mobile Customer Care career path

Account Associate

Your career starts by learning to own the customer experience. You’ll gain skills to listen to your customer’s issues like a pro (picking up on subtle cues and customer rhythms) and then help create a resolution mix that makes T-Mobile fans for life. 

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Expert

Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem-solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it. 

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Elite Expert

Lead us to victory! To be an Elite Expert means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.

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Associate Coach

You’re an expert that does more for our customers! Now, put your proficient skills to work as an Associate Coach. You’ll partner with the Coach to motivate the team and create a sense of teamwork. You help make us Famous for Care! 

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Coach, Team of Experts

Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!

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Manager, Team of Experts

Now you’re leading up to four Coaches and 48 Experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail and other groups across the organization.

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Sr. Manager, Team of Experts

Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 Experts and leaders will depend on you for leadership, vision and growth!

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