Operations Manager - Wholesale

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Operations Manager, Wholesale

Are you passionate about creating seamless operational experiences and delivering innovative solutions in a fast-paced environment? Join T-Mobile as an Operations Manager – Wholesale, where you'll help drive operational strategy, enhance the wholesale partner experience, and support scalable growth.

The Operations Manager improves partner outcomes by identifying opportunities, leading cross-functional initiatives, and ensuring operational continuity through structured execution. With a strong understanding of provisioning, billing, and support systems, this role owns one or more functional areas and delivers scalable, efficient solutions. You’ll collaborate across Product, IT, Engineering, and Business Development to align systems, data, and workflows with business priorities.

This is a Hybrid work environment with three days in the office

Enterprise Core Competencies

The ideal candidate brings telecom operations expertise, proactive initiative, and a focus on cross-functional, customer-centric execution. They think strategically, act decisively, and communicate effectively across technical and business teams while building strong, collaborative relationships.

What You’ll Do

• Define the Vision – Shape the technical experience strategy for wholesale partners, ensuring alignment with overall business objectives.
• Drive System Excellence – Identify and lead opportunities to enhance partner experiences and reduce manual effort across provisioning, billing, and operations platforms.
• Lead Strategic Initiatives – Spearhead cross-functional projects that optimize data usage, enable scalable growth, and support innovation across systems.
• Be a Trusted Liaison – Serve as the link between technical teams and business stakeholders to ensure effective system design, deployment, and support.
• Own Operational Performance – Manage key functional areas related to wholesale agreements, driving best-in-class customer and partner experiences.
• Enable Business Insights – Develop metrics, dashboards, and reporting to identify trends, resolve issues, and support data-driven decision-making.

Key Responsibilities

• Translate business strategy into scalable operational solutions.
• Lead planning and execution of changes affecting systems, services, and partner interactions.
• Monitor and report performance against service objectives for wholesale partners (e.g., MVNOs).
• Support resolution of critical issues impacting multiple systems.
• Present executive summaries and account health updates to senior leadership.
• Collaborate with product and engineering teams to improve platform performance and customer outcomes.
• Define KPIs and analyze data to proactively address operational challenges.
• Advocate for scalable system enhancements that improve partner experiences and support growth.
• Translate business needs into process improvements, technical requirements, and measurable outcomes.
• Serve as a trusted partner across the organization to ensure aligned and results-driven execution.

Your Experience and Skills

Required

• Bachelor’s degree in Business, Technology, or related field
• 3–5 years of experience in telecom operations, systems support, or business operations
• Familiarity with provisioning, billing, and lifecycle management workflows
• Demonstrated ability to drive process improvements and coordinate across teams
• Proficiency in Excel and PowerPoint; exposure to SQL and Power BI preferred
• Strong communication, problem-solving, and relationship-building skills

Preferred

• Experience in Wholesale, MVNO, or similar telecom environments
• Understanding of invoicing, care, escalation, or vendor oversight processes
• Experience contributing to Agile, Six Sigma, or ITIL frameworks
• Skilled in performance reporting, operational health dashboards, and executive summaries

Education

Bachelor’s degree required; advanced degree preferred

At T-Mobile, we don’t just connect calls—we connect people, businesses, and ideas. As an Operations Manager in our Wholesale team, you’ll lead initiatives that shape how we deliver services and experiences to partners nationwide.

Ready to make an impact? Apply now and help build the future of wholesale.

• At least 18 years of age
• Legally authorized to work in the United States

 

Base Pay Range: $85,100 - $153,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.