Principal Product Designer - Service

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Join T-Mobile’s Product, Experience Design & Innovation team as a Principal Product Designer, where you’ll play a critical role in shaping the future of our digital consumer service experiences. As a leader in user experience strategy and product innovation, you will drive the reimagination of our enterprise-wide digital products, setting a compelling product vision while designing new features and enhancing existing ones. In this role, you will establish scalable UX/UI patterns across web and mobile applications, ensuring consistency, usability, and high-quality execution. You’ll partner closely with Product, Business, and Engineering leaders to define and deliver innovative, customer-centric solutions. Beyond hands-on design work, you’ll mentor and guide designers across the Service domain, acting as a thought leader who influences product strategy and fosters a culture of design excellence, collaboration, and continuous learning. If you're passionate about solving complex user challenges, driving design strategy, and shaping the future of customer experience at scale, this is the role for you.

Job Responsibilities:

• Guides, mentors and inspires other designers in the team, keeping up with the design industry evolution including best practices for responsive mobile & desktop design, new trends and technologies.

• Envision complex UX ecosystems and inspire teams to push the boundaries of the "status quo."

• Works across functional teams to understand business and feature requirements, technical possibilities and constraints.

• Ability to work hand and hand with project and product managers to plan, create and execute with success while handling multiple projects in a fast-paced environment.

• Acts as an evangelist for design thinking, partnering with key leaders to demonstrate how user experience design and research empowers the creation of better digital products.

• Establishes, evolves and evangelizes design strategy across the company.

• Education:
• Bachelor's Degree Computer Science or related field or equivalent experience. (Required)

• Work Experience:
• 7-10 years Related working experience. (Required)

• Knowledge, Skills and Abilities:
• User Experience Design (Required)
• Communication (Required)
• Presentations (Required)
• Analytics (Required)
• Leadership (Required)

• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $115,400 - $208,100

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.