Principal Product Manager, Technical

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Job Overview
Are you ready to join the Un-carrier movement?
The Principal Product Manager, Technical at T-Mobile is a leader combining strategy, analysis, customer savvy, business and technology execution, and relationship building.
Responsible for internal and external products, platforms, services, and experiences, they ensure alignment with business goals. Key duties include identifying customer needs, technical feasibility, securing funding, and leading cross-functional teams to deliver solutions, with a focus on operational excellence and performance metrics.

Product Manager, Technical is completely versatile, demonstrating deep customer empathy, critical thinking, commercial, analytical, technical capability and knowledge, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

No day is the same for the Product Manager, Technical. Day to day activities or responsibilities include: conducting market research; writing features or user stories; resolving specifications; defining long-term strategy of the product; creating the product road map; driving technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key team members to define release schedule; and support/drive go-to-market activities as needed.
We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

Vision, Strategy, and Analysis

• Owns product end to end for sophisticated or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes crafting, managing, maintaining, and communicating product vision and strategy including technical vision, capabilities and operability.
• Designs and drives end user product research.
• Partners with business, internal/external collaborators and Leadership to understand current customer experience, identifies areas of opportunity with a focus on bringing to bear AI or other automation technologies and solutions.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify significant insights from data.
• Communicates, influences, and sells ideas at SVP/EVP/C-Level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request.
• Owns product feature set or technical improvements to improve customer experience.

Customer Evangelist

• Uses customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Build, manage, foster an active VOC feed for themselves and team
• Actively looks for opportunities to delight or meet customer’s unmet needs.

Product Execution & Technical Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for complex products with multiple transactions and touchpoints across many teams. This work may include creation of prototypes.
• Collaborates with PM and Dev leaders to craft, architect and assemble effective Agile delivery teams in the Agile Release Train and Agile Teams.
• Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.
• Owns and leads product backlog and priorities with our business and technology partners. Backlog at this level typically serves 9+ Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
• Collaborates with collaborators and Dev / Execution teams to create and communicate anticipated release schedule.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.

Operational Resiliency, Stability, Performance

• Collaborates with operations teams to ensure non-functional standards and features are built into the core strategy and implementation of the product(s).
• Ensures the highest standards for  product/platform stability, resiliency, self healing, scalability and telemetry.

Relationship & People, Professional Development

• Collaborates and develops positive working relationships with many technical and non-technical teams, including sales, commercial accounting, marketing, legal, go-to-market, finance, Dev, Architecture, Engineering. Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Regularly mentors and provides informal coaching to other Product Management staff, as well as other members of Product Team

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

Work Experience:

• 8+ years’ experience in hands on technical role writing production code, solution engineering, or technical archtecture in large scale company / appplication / product environment. (Required)
• More than 10 years Relevant Product Management experience in an agile software product development environment. (Required)
• 8+ years leadership experience supervising teams with varying skills and levels.

Knowledge, Skills and Abilities:

• Business Operations Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills. (Required) 
• Business Analysis with demonstrated analytical skills with demonprovenity to identify/analyze/synthesize product use data and use the data to drive decisions. (Required) 
• Customer Experience Management Mastery level (industry leading) understanding of customer experience. (Required) 
• Technology Mastery level understanding of platform technologies and components such as security, performance, optimization, API integration, machine learning, artificial intelligence and large language models.
• Expert-level knowledge of full technology stack on which your assigned product runs. (Required)
• Agile Methodologies: Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• Product Management: Experience in delivering large and complex business/technology initiatives as Product Manager or lead technology role. (Required)
• Communication: Proven track record to optimally and efficiently connect with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Excellent written and verbal communication skills with ability to present complex technical information in a clear and concise manner to a variety of audiences including executives and non-technical leaders. (Required)
• Integration Knowledge and experience with integration patterns, API’s, and protocols such as REST, EDI, SOAP, etc. (Required)

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $139,700 - $252,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.