Principal Product Manager, Technical

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
Are you ready to join the Un-carrier movement?
The Principal Product Manager, Technical – Salesforce Platform is a visionary, strategist, and respected leader responsible for leading the end-to-end Salesforce strategy, roadmap, and delivery execution for T-Mobile for Business and Government. This leader will guide platform governance, drive roadmap delivery, and mentor the next generation of product leaders, ensuring Salesforce is used to improve business value, scalability, and customer experience.
We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way!

Job Responsibilities:

Vision, Strategy, and Governance

• Own the Salesforce platform strategy and roadmap, aligning near-term delivery with long-term business goals and target architecture.
• Lead all aspects of platform governance to ensure security, scalability, compliance, and data management across T-Mobile for Business and Government.
• Partner with customers to anticipate industry trends, assess impacts, and incorporate insights into Salesforce platform strategy.
• Communicate, influence, and present platform strategy and progress to executive leadership.

Product Execution & Technical Delivery

• Drive the Salesforce delivery roadmap, leading prioritization, solutioning, design and development, and risk management to achieve quarterly commitments.
• Define and refine requirements, guiding solution assessments, detailed design, and software estimation for Salesforce capabilities and integrations.
• Provide Salesforce Industries expertise (CPQ, CLM, Sales Cloud, Marketing Cloud) to shape solution design and ensure standard processes.
• Collaborate with Architecture and Dev teams to balance roadmap execution with long-term technical investment and technical debt management.
• Establish critical metric frameworks to measure and optimize platform health, adoption, and business value.
• Ensure production quality and performance of Salesforce solutions, driving resolution of critical issues when vital.

Customer & Business Partnership

• Leverage customer and business insights to inform roadmap priorities and product decisions.
• Actively advocate for business and customer needs, ensuring Salesforce platform solutions address core difficulties and enable growth.
• Partner with Sales, Marketing, Legal, Finance, and Operations teams to align Salesforce delivery with business outcomes.

Leadership & Mentorship

• Mentor and develop technical product managers and product owners, strengthening product management subject area and Salesforce standard methodologies across business and IT.
• Foster a culture of transparency, continuous improvement, and Salesforce platform perfection.
• Lead cross-functional business and technical teams in agile ceremonies and platform execution.

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, IT, or equivalent experience (Required).
• Experience: 10+ years in product management or equivalent technical leadership, with 5+ years specifically in Salesforce platform ownership, Salesforce Industries (CPQ, CLM, Sales Cloud, Marketing Cloud), and large-scale enterprise implementations.
• Product Management Experience in delivering large and sophisticated business/technology initiatives as Product Manager or lead technology role. (Required).
• Technical Expertise: Mastery in Salesforce platform, integrations (REST, SOAP, APIs), DevOps practices (CI/CD), and enterprise governance.
• Analytical Skills: Strong ability to define, measure, and report on KPIs, adoption metrics, and return on investment.
• Agile Delivery: Proven success managing multiple agile teams and driving scaled agile execution.
• Communication: Excellent written and verbal skills, with experience presenting to executives and leading cross-functional collaboration.
• Certifications: Salesforce certifications (Admin, Advanced Admin, Sales Cloud, Service Cloud, CPQ Specialist, Industries CPQ/CLM) and Agile/Scrum certifications (CSPO, CSM, PMI-ACP) preferred.

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $139,700 - $252,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.