Principal Product Manager, Technical

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Job Overview
Are you ready to join the Un-carrier movement?
The Principal Product Manager, Technical is a strategic leader and transformative leader who blends deep customer appreciation with technical and commercial foresight. In this role, you will be responsible for the end-to-end lifecycle of key internal platforms and services in the Customer Information (CHUB) domain—defining strategy, driving execution, and delivering scalable, high-impact solutions that power personalized experiences across Digital Services Group.
You’ll operate at the intersection of customer needs, business goals, and technical feasibility—identifying opportunities, aligning partners, and guiding cross-functional teams to deliver innovative outcomes. Beyond product delivery, you’ll play a key role in mentoring other product owners and crafting the product culture within CHUB, helping elevate product thinking, practices, and leadership across the domain.
No two days are the same—one day you might define the product roadmap or write user stories, the next you’ll be reviewing platform architecture with engineers, facilitating partner alignment, or mentoring newer POs to sharpen customer focus and strategic clarity. If you're driven to lead through influence, scale product thinking, and build platforms that matter—this is your opportunity.
We are a team that encourages innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Key Responsibilities

Vision, Strategy & Leadership

• Own and articulate the product vision, strategy, and roadmap for core customer data platforms and services within the CHUB domain.
• Align product investments with business goals, technical feasibility, and platform evolution.
• Analyze customer needs, industry trends, and data insights to identify and validate high-impact product opportunities.
• Partner with architecture and engineering leaders to craft the long-term technical direction of customer platforms.
• Secure product funding, communicate return on investment, and influence decisions at senior levels across the organization.

Execution & Technical Delivery

• Translate product strategy into clear, prioritized backlogs and user stories that guide agile development across multiple teams.
• Collaborate with engineering, architecture, and SRE to ensure delivery is scalable, secure, and meets performance expectations.
• Balance new feature delivery with platform health, tech debt, and operational efficiency.
• Drive cross-team alignment and handle dependencies in sophisticated ecosystems with multiple collaborators and delivery streams.
• Define and supervise success metrics to measure business and technical impact.

Customer & Partner Focus

• Champion customer needs and ensure product decisions are grounded in real user feedback and data.
• Engage regularly with internal and external customers to deepen emotional intelligence and refine priorities.
• Serve as the voice of the customer across product, engineering, and leadership conversations.

Coaching & Product Culture

• Mentor and guide others across CHUB to grow product thinking, execution skills, and partner influence.
• Cultivate a strong product mentality across cross-functional teams, encouraging discovery, experimentation, and continuous improvement.
• Contribute to building scalable product practices, tools, and rituals that set the standard for product development in CHUB.

Education & Work Experience

• 10+ years of product management experience, with at least 3–5 years in a principal or senior technical product role focused on platform, API, or data products.
• Proven track record leading sophisticated, cross-functional initiatives in partnership with architecture, engineering, and operations.
• Bachelor's degree or equivalent experience in Computer Science, Engineering, or a related technical field required.

Knowledge, Skills & Abilities

• Expertise in designing and delivering real-time customer data solutions, including prospect onboarding, search optimization, transactional support, customer segmentation, and eligibility management—enabling personalized, scalable experiences across digital channels.
• Strong product strategy and roadmap development skills with the ability to prioritize based on technical feasibility, business value, and customer impact.
• Proficient in Agile/Scrum methodologies, product lifecycle management, and backlog ownership across multiple agile teams.
• Comfortable working with engineering and data science teams to explore technical challenges, conduct root cause analysis, and drive informed decisions.
• Strong analytical and problem-solving skills; experienced in using both quantitative and qualitative insights for product decisions.
• Exceptional communication, storytelling, and collaborator management skills—able to influence across all levels, including executives.
• Passion for mentoring and coaching; proven success in growing product managers and shaping product culture.
• Comfortable working in platform and ecosystem environments with many dependencies and high-impact outcomes.

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $139,700 - $252,000

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.