Product Manager, Broadband

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Our Broadband Product team is at the forefront of building the customer-facing products and experiences that drive our continued expansion into internet services for homes and businesses. This role will be responsible for developing and optimizing the platform that supports our new Fiber products and value-added services. To succeed, the Product Manager must bring strong product development and management skills, along with a solid background in leading end-to-end technical delivery. This includes accountability for platform stability, performance, and operational readiness in close collaboration with DevOps, Architecture, and Engineering teams.

The Product Manager is a visionary, strategist, analyst, customer evangelist, respected execution leader, and professional relationship builder—all rolled into one dynamic role. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Product Manager is ultimately accountable and responsible for T-Mobile's internal and external products, platforms, services, and experiences—owning their development and delivery from conception to realization.

At a high level, this means identifying the intersection of customer problems or unmet needs, technical feasibility, and business objectives. It also involves securing funding and leading a cross-functional team and key stakeholders to execute on that opportunity.

The Product Manager is a true "jack-of-all-trades," leveraging deep customer empathy, strategic thinking, commercial acumen, analytical insight, and leadership skills to deliver delightful, differentiated products that fuel growth and improve customers' lives.

Day-to-day responsibilities include generating product requirements, determining specifications, defining the long-term product strategy, creating the product roadmap, and outlining the scope for releases or product increments. The role also partners closely with development, project/program management, marketing, and other key stakeholders to define the release schedule and support or drive go-to-market activities as needed.

This is a hybrid work environment with three days in the office

What You’ll Do

No two days are the same—but your focus is clear: delivering exceptional products. You’ll be responsible for:

Vision, Strategy & Analysis

• Own and drive product strategy and execution for moderately complex broadband platform products or features.
• Define and maintain the product roadmap, aligned with business goals and customer needs.
• Identify and validate opportunities through market research, customer feedback, and data-driven insights.
• Collaborate with stakeholders to define product requirements, priorities, and funding strategies.
• Conduct ROI, cost-benefit, and competitive analyses to inform decision-making.
• Partner with data scientists and analysts to uncover meaningful insights and innovation opportunities.

Customer Evangelism

• Leverage voice-of-customer (VOC) insights to shape product direction and feature prioritization.
• Actively engage with customers to deepen empathy and uncover unmet needs.
• Foster a strong customer-first mindset across the product team and broader organization.
• Ensure all new features are tested and validated with real users before release.

Product Execution & Delivery

• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products. This work may include creation of prototypes.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
• Partners closely with DevOps, Architecture, and Systems Analysts to proactively monitor, address, and optimize platform stability, technical performance, and incident resolution.
• Scopes and prioritizes activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
• Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
• Manages development of adoption tools and training materials.
• Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).

Relationships & Leadership

• Build strong partnerships across internal teams—engineering, legal, finance, marketing, customer support—and with third-party vendors and partners.
• Champion cross-functional collaboration and alignment to ensure delivery of best-in-class products.
• Participate in professional development, workshops, and industry forums to stay on the cutting edge of product leadership.
• Help create training materials and support adoption across teams and markets.

Who You Are

You’re a strategic thinker, passionate about solving complex problems and delivering innovative customer experiences. You thrive in cross-functional environments and know how to turn big ideas into real-world products.

Qualifications

• Bachelor’s degree required
• 4–7 years of relevant experience in product management in an Agile software development environment
• 2-4 years of experience working in a technical capacity or collaborating deeply with platform engineering, DevOps, or system architecture teams

Skills That Set You Apart

• Strong communicator and influencer across all levels of the organization
• Platform Operations - understanding of performance metrics, monitoring tools, and reliability principles to ensure uptime and customer satisfaction
• Deep understanding of Agile, Scrum, and technical project delivery
• Proven ability to analyze product data and synthesize insights into action
• Experience managing multiple workstreams and stakeholder priorities
• Skilled in writing clear, concise product documentation and user stories
• Proficient in Agile backlog/project management tools
• Ability to drive execution across cross-functional technical teams

Why T-Mobile?

This is more than a job. It’s an opportunity to help redefine what broadband means for millions. You’ll work with smart, passionate people in a fast-paced, supportive environment where your ideas matter—and your impact is real.

• At least 18 years of age
• Legally authorized to work in the United States

Base Pay Range: $100,100 - $180,600

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.