Product Owner - AI Solutions

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you passionate about the power of AI to transform customer experiences?
Join T-Mobile’s innovative AI Solutions team as a Product Owner, where you’ll be at the helm of next-gen AI technologies that are reshaping how we serve and support millions of customers.

As a strategic problem solver and hands-on collaborator, you’ll partner with cross-functional teams to deliver intelligent, scalable AI-driven products that elevate our customer support journey. You’ll translate visionary ideas into product roadmaps, prioritize features solving problems, and champion innovation from conceptualization through execution.

In this role, you’ll drive impactful initiatives across conversational AI, intelligent automation, agent assist, and predictive support—all while playing a key role in advancing T-Mobile’s AI-first support strategy. Your work won’t just optimize operations—it’ll redefine what “Un-carrier” support feels like.

If you thrive at the intersection of technology, strategy, and human-centered design, and love turning complexity into elegant solutions, apply now!
We are a team encouraging innovation and advocate an agile and open approach, truly working and playing in the Un-carrier way!

Responsibilities:

• Build, maintain, sequence and prioritize Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other partners.
• Collaborate with Agile team and writes user stories and requirements including acceptance criteria and acceptance tests, typically for 1 or 2 (max) Agile / Scrum teams.
• Review and accept completed user stories, being accountable and responsible for user story quality and performance in production environment.
• Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment.

Knowledge, Skills and Abilities:

• 2+ years of relevant Product Management, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment.
• 2+ years’ experience in delivering software with Agile Scrum methodologies and other commonly used tools.
• Strong requirements elicitation, and validated writing skills including the ability to write concisely and clearly for different audiences.
• Experience with Agile backlog/project management tools.
• Ability to develop Initiatives, Features and User Stories the DevOps teams can ingest.
• Proven record effectively and efficiently connecting with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence.
• Strong analytical abilities with a consistent record identifying/analyzing/synthesizing product use data.

Education:

• Bachelor's Degree or equivalent experience

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $80,900 - $146,000

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.