Product Owner - ServiceNow Platform

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

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Product Owner (PO) is a member of the extended Product Management team and a crucial member of the Agile Team. PO owns the Team / Sprint backlog representing the single source of truth and is the single point of contact to the Dev team and Customer team for user story details. The PO is responsible for defining and refining user stories and prioritizing the Agile Team backlog to streamline execution of product (program) priorities while maintaining conceptual and technical integrity of features for the team. In this capacity the PO remains highly available to the Dev teams during each iteration (sprint) in order to answer real time questions and provide clarity to user stories. The PO also drives user story refinement activities ensuring Team backlog contains 2 iterations worth of 'ready' work for Dev team. These two functions are critical to enabling Dev teams to improve and maintain high velocity / productivity in iteration (sprint) execution. For this reason, a PO supports a single Agile (Scrum) Team up to a maximum of 2 teams.

PO also has a significant role in quality control and is the only team member empowered to accept stories as done, ensuring the acceptance criteria has been met. This role has significant relationships and responsibilities outside their specific Agile team, including working with Product Management, who is responsible for the Product (Program) Backlog, to prepare for the Program Increment (PI) Planning meeting (Big Room Planning).

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! Our team is dynamic where no day is the same, and we are diverse and inclusive passionate about growth and transformation. If you're up to the challenge, apply today!

Job Responsibilities:

• Builds, maintains, sequences and prioritizes Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other stakeholders (team backlog consists mostly of user stories, it also includes defects and enablers.) Typically maintaining 2 iterations (sprints) worth user stories available and ready in team backlog.
• Collaborate with the Agile team and stakeholders to write user stories and requirements that include acceptance criteria and acceptance tests, typically for 1 or 2 (max) Agile/Scrum teams. Experience with ServiceNow platform for user stories and ticketing is preferred.
• Review and accept completed user stories for each iteration (sprint), being accountable and responsible for user story quality and performance in the production environment. The role includes overseeing the usage of ServiceNow for change and release management.
• Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment. Work closely with ServiceNow stakeholders when integrating new features and processes into the ServiceNow platform.

Education and Work Experience:

• Bachelor's Degree (Required)
• 4+ years of relevant Product Management, Product Owner, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment required.
• 2 years of hands-on experience with the ServiceNow platform is strongly preferred, especially in the context of managing user stories, incidents, and change requests through ServiceNow.
• 2 years experience in delivering software with Agile Scrum methodologies and other commonly used tools required.
• 2 years experience in delivering SaaS or PaaS software solutions preferred.

Knowledge, Skills and Abilities:

• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences (Required).
• Agile Project Management: Experience with Agile backlog/project management tools, including tools like JIRA and ServiceNow for managing and tracking tasks, user stories, and defects. (Required)
• User Experience: Experience with successive elaboration and the ability to develop Initiatives, Features, and User Stories that the DevOps teams can ingest. Familiarity with ServiceNow's UI and workflows is an advantage. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required)
• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data. (Required)

Licenses and Certifications:

• Scrum Product Owner certification (CSPO) preferred.

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $80,900 - $146,000

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.