Program Manager, Connectivity Programs

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Job Overview
We are seeking a dynamic Program Manager to support our various Connectivity for Good programs. In this role, you will lead cross-functional program management, operational execution and maintenance, and the continuous improvement of large-scale connectivity initiatives, including Project 10Million and Connecting for Good. This role ensures effective coordination across IT, Care, Supply Chain, Finance, and external partners to deliver reliable and scalable services to underserved populations.

** This is a hybrid role (3 days/week in the office). Our preferred location is Overland Park, KS, but may also consider Frisco, TX or Downers Grove, IL **

Job Responsibilities

• Lead end-to-end program operations and maintenance for connectivity initiatives, including driving resolution on issues, improving processes, and collaborating with IT partners on gaps and Product on enhancements.
• Coordinate cross-functional efforts across IT, Customer Experience, Supply Chain, Finance, and external partners to optimize performance and scale programs effectively.
• Partner with the Customer Experience team to enhance customer experience, ensuring frontline readiness and seamless support for customers and applicants.
• Manage inventory and demand planning in collaboration with Supply Chain, ensuring adequate availability and alignment with enrollment trends.
• Oversee vendor relationships and integrations, while partnering with internal teams to address system issues, manage fraud risks, and strengthen program safeguards.
• Track program performance and budget requirements; provide reporting, identify risks, dependencies, and trends, and implement best practices to improve outcomes.
• Manage program operations, vendor relationships, inventory and demand planning, and customer experience processes.
• Drive execution of new and existing program enhancements while maintaining compliance with corporate and regulatory requirements.

Qualifications:

• Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
• Experience working in complex, matrixed organizations with multiple partners
• Experience supporting product, operations, supply chain, or customer experience functions
• Experience in telecommunications, technology, or social impact programs
• 2–4 years of experience managing programs or projects, with the ability to coordinate timelines, partners, and deliverables across cross-functional teams using tools such as Airtable, Microsoft Loop, or similar platforms
• Strong communication and customer management skills, with experience collaborating with internal partners, external organizations, and vendors
• Analytical approach with proficiency in Excel or similar data analysis tools to track performance, generate insights, and support decision-making
• Self-starter who thrives in ambiguous environments, with familiarity using CRM, care systems, or provisioning platforms and a strong focus on execution and continuous improvement

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $64,300 - $116,100

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.