Risk Operations Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Risk Operations Manager will be responsible for overseeing a pivotal portfolio of T-Mobile new and existing Customers. In this capacity they will identify process gaps, control gaps, and document gaps and from there work in concert with all teams involved/necessary to craft new policy and practices that will both support the business and mitigate risk. In order to do this, the Risk Operations Manager will both leverage existing relationships as well as build out additional scope of relationship/influence that will enable ease of acceptance and adoption. The Risk Operations Manager will be called upon to lead, organize, contribute, and deliver in a project environment. Communication and relationship building are critical to this role, so the Risk Operations Manager must be adept in both areas. The Risk Operations Manager must be familiar with working in an environment in which key controls (potential SOX implications), precedent setting, and situations in which there is potential for anti-trust are identified and avoided. This position will provide key insight into, organization of, as well as both strategic and tactical influence on a portfolio of large, critical T-Mobile Customers. The Risk Operations Manager will also leverage critical skills in financial, operational, and Credit & Collection analysis to make recommendations and drive business decisions. The role will also be responsible for managing and presenting portfolio performance metrics (including service partners) to leadership. Knowledge of TfB, CARE and Collection products is a benefit. Some travel may be required (up to 10%).

Responsibilities:

• Build and maintain internal and external partnerships to drive operational excellence across the team and TMUS. Assists in portfolio evaluations to identify future opportunities for improvement and barriers to achieving strategic and financial objectives.
• Support Consumer and TfB Portfolio Customer Credit Verification, Collection and Underwriting initiatives.  
• Support, Analyze and enhance teams productivity.
• Management of payment terms.
• Mitigating risk in partnership with sales, legal, CARE and other departments.  
• Support or lead efforts to operationalize new processes; act as project resource (SME) for new initiatives.
• Provide both tactical and strategic advice to a team of analysts, coach/mentor and escalation point for analysts, including service partners. 
• Point of contact for issues with, and problem resolution pertaining to CARE, Sales, Sales Operations, Legal, and implications on a portfolio of accounts. ​

Qualifications and Education:

• US Citizenship required.
• Bachelor's Degree Finance, Accounting, or Bus Administration required.
• 7-10 years’ experience in Credit Management or similar Financial Management related role (i.e.: Risk Management, Treasury, Financial Planning or Budgeting,) required.
• 7-10 years relevant work experience in a high-tech environment or business banking preferred.
• Portfolio Management experience required.
• Credit Collection and Underwriting experience required.
• Business process analysis experience required. 
• Experience with managing Service Partners operations preferred.
• Project or Program Management preferred.
• Samson required.
• Sales Force preferred.
• TOGA preferred.  
• Power Point required.
• Excel required.
• Visio Preferred.

• At least 18 years of age
• Legally authorized to work in the United States
 

Travel:
Travel Required (Yes/No):Yes = 10%

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $76,400 - $137,900

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.