Senior Director, Product Management for AI & Data

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
The Senior Director of Product for AI & Data will spearhead the strategic vision, development, and execution of AI and data initiatives across T-Mobile's consumer-facing and micro-business applications. This role encompasses product leadership over AI capabilities, data-driven applications, ecosystem and the integration of the IntentCX platform—a cutting-edge AI-powered customer experience system co-developed with OpenAI. The Senior Director will oversee a multidisciplinary team, ensuring the seamless delivery of personalized, proactive, and data-informed products.
This leader will have successfully shipped AI-driven digital products to millions of consumers and have led large data product teams to deliver a product roadmap that achieves exceptional customer and internal products leading to impactful business outcomes - unlocking new ways to serve our customers.

Job Responsibilities:

AI & Data Product Strategy

• Oversee the development and deployment of AI-powered data products, including IntentCX, ensuring they meet business and customer needs.
• Integrate AI models and data pipelines into consumer-facing applications, enhancing personalization and proactive service delivery.
• Create a Data-informed and AI-Enabled ecosystem spanning the delivery across verticals of AI Routines, Data Tagging, Reporting, Data Products and Digital Capabilities & AI.
• Develop and launch Digital capabilities like NBA, Infobot, intelligence bot and journey bot. Ensure that we have the right tool sets for capabilities like A/B testing, config management, recommendation, personalization.
• Evaluate and implement emerging AI technologies to maintain a competitive edge.

Strategic Leadership & Vision

• Define and execute the AI and data strategy, integrating IntentCX to enhance customer interactions across all digital touchpoints.
• Collaborate with executive leadership to align AI & data initiatives with business objectives, focusing on customer experience and operational efficiency.
• Champion the adoption of AI-driven decision-making processes within the organization.
• Deliver regular updates to senior leadership on product performance, growth opportunities, and challenges. This product team would work cross functionally with Business teams across digital marketing, campaign management and CRM, business reporting, care & sales. The other stakeholders would be IT, Product, legal and privacy.

Customer Experience Enhancement through IntentCX

• Leverage IntentCX to understand customer intent and sentiment in real-time, providing personalized solutions and proactive service.
• Utilize data from T-Mobile's Team of Experts (TEX) and customer interactions to train AI models, enhancing service quality.
• Integrate IntentCX with operational systems to enable autonomous task execution with customer consent.

Team Leadership & Development

• Lead and mentor a cross-functional team, including Directors and Senior Managers, ensuring alignment with organizational goals.
• Foster a culture of innovation, continuous learning, and collaboration within the AI & data teams.
• Establish performance metrics and ensure the team's objectives are met.

Data Management & Analytics

• Ensure robust data governance practices, maintaining data accuracy, privacy, and security.
• Develop analytics frameworks to derive actionable insights from customer data, informing business decisions.
• Monitor and optimize data pipelines to support AI and reporting systems.

Cross-Functional Collaboration

• Work closely with product management, engineering, marketing, and business intelligence teams to implement AI & data initiatives effectively.
• Translate technical capabilities into business solutions, ensuring alignment with product roadmaps.
• Guide teams in leveraging AI models and data tools to drive key business outcomes.

Innovation & Thought Leadership

• Promote a culture of innovation by identifying and experimenting with new AI techniques and tools.
• Represent the company at industry events and forums as a thought leader in AI and data science.
• Collaborate with OpenAI and other partners to enhance IntentCX and explore new AI applications.

The Experience You’ll Bring

• More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of AI-powered customer experiences.
• 5+ years of experience in AI, data platforms, and analytics. Expertise in LLMs and Generative AI field. 
• Experience leading digital applications and successfully launching AI-powered data products in the market at a large scale.
• Background working with engineering and a strong understanding of the role of engineering in product development.
• 10+ years of experience in leading strategy, innovation, and data products.
• Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms.
• 5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees.
• Bachelor's Degree in Computer Science, Engineering, IT or equivalent.
• Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies.
• Build, lead, mentor, and inspire team(s); managing performance, goals, and development potential, create and foster an environment that values and promotes autonomy, skill mastery, empowerment, transparency, innovation, and learning.

Enough about what you’ve done. Let’s talk about who you are.

• Ability to collaborate with stakeholders in both business and technology to anticipate, interpret and challenge thinking when appropriate to align organizational goals and resources
• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams
• Assess the business impact of different solutions and the trade-offs between customer needs, technology requirements and costs
• Strong communication and people skills
• Listen and understand a variety of points of view balancing concerns with data for better decision making
• Analytical problem solver; applies multiple technical solutions to application operational problems
• Collaborative, yet influential
• Flexible, self-starter, and comfortable working in a rapidly changing environment
• Creative problem solver and solutions provider
• Ability to prioritize multiple projects; detail oriented and organized

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• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
 

Base Pay Range: $207,700 - $280,900

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.