Senior Product Designer, Assisted Experiences
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Please include your portfolio with your application. Your portfolio should show examples of the user-centered design process, design thinking, as well as your final design solutions.T-Mobile is changing the way people buy wireless by offering a more customer-focused and simplified experience. We are a customer-obsessed company, and we are also evolving into a data-driven mobile technology business. At T-Mobile, we pride ourselves on being the Un-Carrier, industry disruptors obsessed with solving our customer’s pain points.
Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.
Job Overview
Be the center of product innovation and design at T-Mobile. As a critical leader on the Product, Experience Design & Innovation team, the Senior Product Designer will contribute to the re-imagination and redesign of our Assisted digital products across the enterprise. The successful candidate will be responsible for guiding user-centered design activities and establishing user experience strategy, working closely with Business and Product key leaders to create innovative, meaningful solutions to delight T-Mobile employees servicing customers.
Job Responsibilities:
User Experience
Own individual designs for key user experience project flows.
Establish, evolve and evangelize design strategy across the company.
Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.
Build and maintain collaborative partnerships across product, research, and technology functions
Champion and cultivate an inclusive culture with a respectful and collaborative work environment
Implement Product Development Lifecycle (PDLC) best practices along with the product management team’s specific approaches
Understand and contribute to the UX roadmap through partnership with key leaders, to ensure cohesive product experience across lines of businesses (LOBs).
Contribute to the user experience team in the creation of enterprise applications, design frameworks, visual libraries, and scalable interface assets.
Implement ethical, accessible, and dynamic features and capabilities, such as AI-driven task recommendations and digital check-in tools, to streamline processes and improve operational efficiency.
Collaborate with Engineering key leaders to understand and identify tech possibilities and constraints on LOB and company.
Relationship Management
Guide a small team of designers to ensure high-quality output, including sharing a vision of the team and providing feedback and direction on their work
Provide constructive feedback on peer designs.
Own individual designs for key user experience project flows.
Establish, evolve and evangelize design strategy across the company.
Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
Provide constructive feedback on peer designs.
Produce sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides.
Build and maintain collaborative partnerships across product, research, and technology functions
Champion and cultivate an inclusive culture with a respectful and collaborative work environment
Implement Product Development Lifecycle (PDLC) best practices along with the product management team’s specific approaches
Display strong consulting and collaboration skills
Identify potential scope risks and mitigate and escalate as needed
Create detailed use cases, supporting functional requirements, workflows, user stories, and acceptance criteria.
Leverage problem-solving skills to ensure project plans deliver on the purpose and maintain key project documentation
Ability to work hand and hand with project and product managers to plan, create and execute projects with success
Lead product demos to clients and key stakeholders
Comprehensive understanding of waterfall and agile methodologies
Demonstrate organizational agility to adapt to changing demands
Experience with creating user workflow diagrams and wireframes to attain agreements from stakeholders
Qualifications
Degree in human-centered design, computer science, research, psychology, or related work experience
5+ years experience as a Product Designer or UX designer with demonstrated experience working with product management teams
2+ years experience working with Figma
Knowledge of waterfall and agile working methodologies
Ability to communicate concisely across technology and business teams
Excellent communication skills
Comfortable presenting to stakeholders at various organizational levels
Comfortable navigating ambiguity in a complex enterprise environment with a solution-oriented attitude
Superb attention to detail and quality control
Proficiency in current design and prototyping tools and ability to learn new ones as projects require
Demonstrated analytical, problem-solving, outstanding organization, and time management
Preferred
Scrum experience or certification a bonus
Enterprise transactional UX experience design complex transactional flows for end users (customers or internal customer support)
2+ years experience working as a product manager or as a UX designer working closely with product managers and technical stakeholders to articulate front-end functional requirements
Strong UX/UI background with an ability to uplevel design deliverables from other team members
Strong foundations in JIRA
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Base Pay Range: $97,300 - $175,500Corporate Bonus Target: 15%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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