Senior Product Manager – Managed Services Processes

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

We are looking for a Senior Product Manager with extensive knowledge of the TM Forum's Application Framework (TAM) and Business Process Framework (eTOM). The ideal candidate will have a proven track record in designing, developing, and managing IT and network applications in alignment with business process requirements. They will be responsible for analyzing and optimizing business processes, ensuring seamless integration across departments, systems, and partners. A deep understanding of TAM and eTOM is essential for providing a structured approach to application management and a common language for process structure and interactivity, ultimately driving efficiency and agility within our digital enterprise.

Job Responsibilities:

• In-depth Knowledge of TAM and eTOM: Extensive understanding of the TM Forum's Application Framework (TAM) and Business Process Framework (eTOM) and their application in the telecommunications industry.
• Process Analysis and Optimization: Proven ability to analyze, design, and optimize business processes to enhance efficiency and agility.
• Application Management: Experience in categorizing and managing IT and network applications in alignment with business process requirements.
• Integration Skills: Expertise in ensuring seamless integration of processes and applications across departments, systems, and partners.
• Project Management: Strong project management skills to oversee the implementation of TAM and eTOM frameworks within the organization.
• Communication and Collaboration: Excellent communication skills to work effectively with various stakeholders, including marketing, IT, and customer service departments.
• Problem-Solving Abilities: Strong analytical and problem-solving skills to address complex business process challenges.
• Industry Knowledge: Familiarity with the telecommunications and digital enterprise landscape to provide relevant and effective process consulting.
• Documentation and Reporting: Ability to document processes, create reports, and present findings to senior management and other stakeholders.
• Continuous Improvement: Commitment to continuous learning and improvement to stay updated with the latest industry trends and best practices related to TAM and eTOM.

Education and Work Experience:

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. Required

Knowledge, Skills and Abilities:

• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
• Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required)
• Agile Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
• SCRUM Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams (Required)
• Agile Project Management Experience with Agile backlog/project management tools. (Required)
• Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
• Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $121,600 - $219,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.