Site Reliability Engineer

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Are you ready to join the Un-carrier movement?

The Site Reliability Engineer at T-Mobile is instrumental in enhancing system reliability and resilience, ensuring our digital infrastructure operates seamlessly. By automating processes and reducing manual efforts, they minimize operational incidents and streamline software development and deployment. Their proficiency in programming, scripting languages, and incident response management fortifies our systems against disruptions. Through continuous learning and adaptation to new technologies, they drive innovation and maintain system robustness. Their contributions are vital to the stability and performance of T-Mobile's digital operations, directly impacting our service quality and operational efficiency.

We pride ourselves on encouraging a culture of innovation, advocating for agile methodologies, and promoting transparency in all that we do. Join us in embodying the spirit of the 'Un-carrier' and make a tangible impact! If you're up to the challenge, apply today!

Job Responsibilities:

• Automates processes to enhance system reliability and resilience
• Minimizes operational incidents through proactive monitoring and maintenance
• Streamlines software development and deployment processes
• Develops scripts and tools to reduce manual efforts in operational tasks
• Manages incident response to ensure rapid recovery and minimal disruption
• Adapts to new technologies to maintain and enhance system robustness

Education and Work Experience:

• Bachelor’s degree in computer science, engineering or related discipline (Required)
• Master’s/Advanced Degree in Computer Science or Data Science (Preferred)
• 2-4 years developing and maintaining CI/CD pipelines for software deployment (Required)
• 2-4 years implementing and managing cloud-native platforms and solutions (Required)
• 2-4 years guiding and mentoring teams in reliability engineering practices (Required)

Knowledge, Skills and Abilities:

• Problem Solving: Ability to identify, analyze, and resolve system reliability issues. (Required)
• Scripting Languages: Proficiency in scripting languages such as Python or Bash to automate tasks and processes. (Required)
• Programming Knowledge: Java and API development experience (preferred)
• Incident Response Management: Skilled in managing and responding to system incidents to minimize downtime and impact. (Required)
• Technologies / Platforms: Splunk, AppDynamics, Grafana, Open Telemetry, Service Now, Power BI, Kubernetes
• Experience with ITIL, ITSM, Incident Management, ticket handling, automation for Operations
• Telecom, Network provisioning a plus

Licenses and Certifications:

• Certified Kubernetes Administrator (CKA) – Certification that validates the ability to use Kubernetes for automating deployment, scaling, and operations of application containers across clusters of hosts. (Preferred)
• AWS Certified DevOps Engineer – Certification that demonstrates expertise in provisioning, operating, and managing distributed application systems on the AWS platform. (Preferred)
• Site Reliability Engineering (SRE) Foundation Certification – Certification providing a foundational understanding of the SRE philosophy, practices, and tools to enhance system reliability and performance. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $84,900 - $153,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.