Sr Analyst, Business Systems

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Ready to elevate your career and be a part of the next chapter in the Uncarrier journey at T-Mobile?

Join our team as a Senior Business Systems Analyst, where you'll play a key role in gathering, analyzing, and delivering detailed work products that drive business solutions. We collaborate closely across teams to define system capabilities, align business needs, and develop user stories with validation and traceability for both new and existing applications. Our team facilitates clear communication between customers, ensuring detailed integration of business requirements into impactful solutions. In this role, you'll assess system impacts, conduct gap and process analyses, and provide cost/benefit insights to optimize our products, services, and operational efficiency.

Our team is dynamic where no day is the same, and we are a diverse and inclusive team passionate about growth and innovation! If you're up to the challenge, apply today!

Responsibilities:

• Champions business knowledge and understanding among business systems analysts and project stakeholders. Brokers consensus among stakeholders with conflicting needs.
• Elicits and evaluates information gathered from multiple sources, reconciles conflicts, decomposes high-level information into details, abstracts up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requests.
• Facilitates requirement sessions with customers and to build robust work products and documentation requirements, including validating and tracing requests. Has understanding on how projects align to broader organizational goals and to benefit the business.
• Provides SME leadership and consulting support on sophisticated tasks. Initiate and implement initiatives to improve the processes, procedures, and tools used by the team. Reviews work and provides input for other analysts. Solid grasp of all business channels.
• Builds and resolves modeling approach to represent requirement information in graphical forms that augment textual representation.
• Develops a business analysis work-plan to handle own tasks, work, schedule and provides information to team members and Project Management. Facilitates business leadership and other company partners in the definition of business roadmaps.

Knowledge, Skills and Abilities:

• 4-7 years Systems analysis experience with understanding strategic business information systems.
• Policy & Process Understanding: Confirmed ability to analyze and interpret how policies, systems, and processes impact requests and projects, ensuring efficient decision-making and alignment to standard processes. Strong adaptability and problem solving ability required.
• Customer & Partner Management: Validated experience in consulting, relationship-building, and customer management, and ability to gain partner trust and efficiently advocate for business needs.
• Technical Proficiency & Documentation: Understanding of the Software Development Lifecycle (SDLC) coupled with SQL experience. Skilled in project management. Experience in Microsoft Azure and Databricks is preferred.
• Communication & Collaboration: Excellent verbal and written communication skills, with the ability to convey sophisticated information to diverse audiences and collaborate optimally across teams.

Education:

• Bachelor's Degree in a Quantitative subject area

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $80,900 - $146,000

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.