Sr Analyst, Credit and Collections

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Accounts Receivable Analyst is tasked with maximizing cash flow with a clear strategy for managing assigned portfolio of clients and revenue streams. The Analyst is responsible meet Non-Subscriber Account Receivable targets. Utilizing strong analytical and customer service skills, the Analyst will work closely with both internal and external partners to proactively identify and resolve issues that may lead to payment performance issues including billing discrepancies, missing credits, and misapplied payments. The Analyst also ensures invoice accuracy by reviewing and confirming that billing data conforms to specifications prescribed by the contract or established business rules. The successful Analyst must be an efficient self-starter with an ability to operate effectively in a fast paced, ever-changing environment.

Job Responsibilities:

• Portfolio Management: Ownership and management of assigned portfolio of accounts. Establish an effective AR management strategy to maximize cash flow and minimize debt by improving and optimizing processes to drive operational excellence. Ensuring timely and accurate billing and collections of the receivable. Document all interactions with internal and external customers for historical reference and potential dispute resolution. Portfolio health is managed through review and analysis of account aging.
• Process Improvements: Maintain accurate customer data, establish effective billing and cash application processes to minimize exceptions. Establish a proactive collection process. Investigate use of technology to automate repetitive tasks or work with offshore partner to transfer those tasks offshore.
• Partnership: Develop strategic partnerships with internal groups to help manage the day to day business processes and escalations.
• Initiatives and Projects: Identify potential process improvements designed to ensure the operational health and success of the department and partner with different departments to contribute to implementation. Support AR initiatives and projects.
• Process Documentation: Create and maintain process documentation & workflows and cross-train as backup for other team analysts.
• Reporting & Reconciliation: Utilize analysis tools to provide reporting. Reconcile and validate postings and activities performed in production.
• 
  
  
   
• Education:
• Bachelor's Degree Finance, Accounting, or other related discipline (Required)
• 
  
  
   
• Work Experience:
• 2+ years of work experience in accounts receivable
• 
  
  
   
• Knowledge, Skills and Abilities:
• Microsoft Office Advanced computer skills (MS Office, Word, PowerPoint) Advanced Excel (Required)
• SAP Experience with SAP or similar ERP system (Required)
• Communication Superior oral and written communication skills including the ability to flex communication style and to communicate effectively at all organizational levels (Required)
• Advanced SAP proficiency (Preferred)
• Analytics Advanced analytical skills (Preferred)
• Accounting (Required)
• Cross Functional Relationships Ability to build lasting and effective working relationships with both internal and external partners to drive resolutions (Required)
• Detailed Organization Strong organizational and time management skills; effectively balance multiple priorities and meet deadlines (Required)
• Vendor Management Experience working directly with and training offshore vendor partners (Preferred)
• 
   

• At least 18 years of age
• Legally authorized to work in the United States; T-Mobile is unable to sponsor a work visa for this position.

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Base Pay Range: $56,200 - $101,300

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.