Sr Analyst, Product Analytics – Broadband

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Contributes to T-Mobile’s success by driving advanced product analytics that inform and optimize broadband product strategy, execution, and performance. This role is responsible for delivering insights that enhance customer experience, accelerate growth, and improve operational efficiency. Collaborates closely with cross-functional partners, including Product Management, Data Engineering, and other key stakeholders, to analyze product metrics, uncover opportunities, and guide decision-making. Accountable for building analytical frameworks, defining key metrics, and communicating findings to executive and operational stakeholders. Within the Broadband organization, this role enables data-driven decisions by evaluating product adoption, customer behaviors, customer dynamics, and more.

This is a hybrid position required to be working in-office at least 3 days a week.

Product Analytics & Insights
•    Develop and own analytical frameworks that measure broadband product performance, adoption, and customer behavior.
•    Partner with product managers and business stakeholders to define success metrics, measure outcomes, and identify opportunities for growth and optimization.
•    Perform advanced quantitative analysis (e.g., churn modeling, ROI, cost-benefit analysis, segmentation, retention forecasting) to support strategic decisions.
•    Leverage customer, network, and market data to generate insights that inform product roadmap, feature prioritization, and experience improvements.
•    Continuously monitor product health metrics, proactively identifying risks, anomalies, and opportunities.

Strategic & Cross-Functional Collaboration
•    Collaborate with Product, Engineering and Cross-functional teams to evaluate performance drivers and recommend solutions aligned to organizational OKRs and Product KPIs.
•    Provide actionable recommendations to stakeholders and leadership through compelling, data-driven presentations.
•    Serve as a liaison between analytics teams and technical partners to ensure accurate and scalable data pipelines, dashboards, and reporting solutions.
•    Maintain knowledge of broadband and fixed wireless industry trends, incorporating competitive and market insights into analysis.

Program & Project Contribution
•    Support product launches, initiatives, and experiments by designing measurement plans, tracking performance, and reporting on outcomes.
•    Translate business requirements into analytical deliverables, ensuring data accuracy, timeliness, and actionable output.
•    Partner with engineering and network infrastructure teams to align on data requirements for gateways, provisioning systems, and broadband-related solutions.
•    Contribute to enterprise-level analytics standards and governance, ensuring consistent methodologies and reporting across teams.

Professional Development & Team Contribution
•    Foster a culture of data-driven decision-making across the Broadband Product team.
•    Share best practices and mentor peers on analytical methods, tools, and storytelling.
•    Stay current with emerging analytics technologies and methods to drive continuous improvement.

QUALIFICATIONS:
•    Bachelor’s degree in Data Analytics, Statistics, Computer Science, Business, Economics, or related field. Advanced degree preferred.
•    5+ years of analytics experience with demonstrated impact in product, customer, or financial analytics.
•    Strong SQL and data visualization skills (e.g., Tableau, Power BI, Looker). Experience with Python, R, or similar tools preferred.
•    Proven ability to synthesize complex datasets into clear, actionable insights for executives and cross-functional stakeholders.
•    Strong collaboration and communication skills; ability to influence without direct authority.
•    Experience in broadband, telecom, or subscription-based products strongly preferred.
•    Excellent attention to detail, problem-solving ability, and strategic mindset.

•    At least 18 years of age

•    Legally authorized to work in the United States

Base Pay Range: $80,600 - $145,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.