Sr Business Analysis Manager, Financial Services

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr Business Analysis Manager delivers big insights and helps leaders throughout the business to make critical strategic and operational decisions and shape the long-term vision of T-Mobile. They are responsible for insights, analysis, and reporting using various analytical techniques and software including statistics, data science, data mining, machine learning and business intelligence/reporting software. The Sr Business Analysis Manager create customer-centric recommendations informed by analysis, good business insight and partner with the business to drive improvements in a matrixed environment through creativity, and effective communication. They lead collaborative efforts with various teams including marketing, product and platform teams on complex modeling and analysis requests. This position also leads the design and development of reporting structures & interfaces, as well as administration of standardized reports to be applied across teams. They act as an internal data SME and know where datasets are that will answer business questions.

The Sr Business Analysis Manager is responsible for overseeing the financial strategy, management, and health of the organization and plays a pivotal role in driving financial performance, ensuring regulatory compliance, and help shaping critical initiatives to enhance profitability, growth, and shareholder value. They run the health of all the launched products and works with external banking partner to set, inspect and audit performance. This includes monitoring performance vs Long Range Plan (LRP) and additionally laying strategies directly with the bank to bridge gaps.

Responsibilities:

Core objectives and responsibilities:

• Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences.
• Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments Define product feature and campaign success metrics and benchmarks. 
• Plays a vital role in ensuring efficient financial and operational processes within the organization. This position is responsible for handling purchase orders, invoicing, and financial settlements, while maintaining compliance with company policies and regulatory requirements. The individual will handle purchase order setup, invoice processing (including tax considerations), and oversee audits to ensure accuracy and accountability.
• Running monthly settlements with banking partners, preparing accruals for internal finance teams, and overseeing budget tracking to ensure alignment with financial goals.
• Handle procurement requests, conduct third-party risk assessments, and prepare safety and soundness reports.
• Requires strong organizational skills, attention to detail, and the ability to work collaboratively with internal teams and external partners to maintain financial accuracy, risk mitigation, and operational integrity.
• Apply analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization.
• Construct executive-level presentations and present complex analytical findings in clear, concise and decision-impacting manner. Possess the ability to influence leadership through fact-based analysis.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Relationships & Professional Development

• Identifying key partners, both internally and externally, in order to formulate clear action plans. This includes support of the entire customer lifecycle, from credit application through write off. Understanding the various functional areas vision, hurdles and objectives, and taking the appropriate action that allows for joint success.
• Act as a join internal team members and external partners to ensure alignment with business objectives.
• Works with outside partners and other third parties.
• Develops positive working relationships with Customer groups or Customer Representatives.
• Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
• Handle and Drive System and Process Improvements: Work cross functionally and throughout the entire customer lifecycle, in order to be able to proactively and systematically identify and implement any enhancements to our key business drivers.

• Customer Evangelism

• Leverages customer insights to influence our product feature set or technical improvements to improve customer experience.
• Create, lead, champion an active Voice of the Customer feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first attitude.
• Creates an environment and culture where the team is immersed in customer first approach.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.

• You need to be

• Passionate.
• Customer obsessed.
• Work with a variety of personalities.
• Have a Spidey sense, and trust and use it.
• Be curious, and sometimes not just take the standard answer.
• Be able to work in ambiguity, yet look for, and gain, clarity.
• Be creative to find solutions when the process fails or something changes.
• Be able to navigate a variety of departments and establish strong, valuable working relationships where goals and deliverables may not align.
• Be comfortable thinking outside of the box and suggesting solutions or processes that may be outside the current working model.

Qualifications:

·        Bachelor’s degree required Data analysis, data science, decision science, similar quantitative fields required or equivalent practical experience

·        7+ years of experience in:

o   Analytics experience solving analytical problems using quantitative approaches

o   Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.): 

o   Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research

o   Experience with Python, R, Go or similar statistics or data science language preferred.

·        Experience working on projects in a telecommunications industry preferred.

#LI-Corporate

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $96,700 - $174,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.