Sr Business Analysis Manager

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview

The Sr Business Analysis Manager delivers big insights and helps leaders throughout the business to make critical strategic and operational decisions and craft the long-term vision of T-Mobile. The Sr Business Analysis Manager is responsible for insights, analysis, and reporting using various analytical techniques and software including statistics, data science, data mining, machine learning and business intelligence/reporting software. They build customer-centric recommendations informed by analysis, good discernment and partner with the business to drive improvements in a matrixed environment through creativity, and effective communication. They lead collaborative efforts with various teams including marketing, product and platform teams on complex modeling and analysis requests. This position also owns the design and development of reporting structures & interfaces, as well as administration of standardized reports to be used across teams. They are comfortable acting as an internal data SME and know where datasets are that will answer business questions.

Job Responsibilities:

• Monitor and investigate daily anomaly alert messages to ensure data accuracy and integrity.
• Regularly audit anomaly detection settings, adjusting sensitivity levels as needed, and ensure alert subscriptions are appropriately assigned.
• Identify data integrity defects, initiate tickets or communication threads, and track issues through resolution.
• Develop and maintain reporting dashboards in Tableau or Power BI, including pipeline monitoring, anomaly system tracking, and executive reporting.
• Conduct ad-hoc deep-dive analyses across business functions to uncover insights and provide data-driven recommendations.
• Leverage data science techniques, such as predictive modeling and clustering, to extract meaningful insights from complex datasets.
• Collaborate with cross-functional teams across T-Mobile to deliver data-driven recommendations that enhance operational and customer experiences.
• Act as a key liaison for data and reporting solutions, providing reports, dashboards, and self-service analytics to support enterprise-wide decision-making.
• Define and track key performance metrics for product features and marketing campaigns, establishing benchmarks for success.
• Apply advanced analytical and modeling techniques to optimize resource allocation and guide strategic decision-making at all organizational levels.
• Prepare executive-level presentations, translating complex analytical findings into clear, concise insights that drive business impact and influence leadership.

Education:

• Bachelor's Degree - Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience (Required)

Work Experience:

• 7-10 years Analytics experience solving analytical problems using quantitative approaches
• Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.): Advanced analytics, which includes SQL analysis of datasets, competitive analysis, quantitative analysis & research
• Experience with Python, Databricks, Adobe Analytics, statistics, and data science preferred. (Required)
• Telecommunications (Preferred)

Knowledge, Skills and Abilities:

• Communication Ability to manage relationships, influence and communicate analysis, logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of initiatives. (Required)
• Problem Solving (Required)
• Data Analysis: Outstanding at using wide ranging datasets to deliver analysis and insights to improve value creation and return on investment. (Required)
• Financial Modeling (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $96,700 - $174,400

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.