Sr. Business Operations Manager- Retail Strategy & Experience

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Job Overview
T-Mobile is transforming the traditional retail experience from a simple transactional interaction to an inspiring journey of discovery and connection. We are seeking a dynamic individual to lead planning and execution around all administrative, financial and operational activities for the Retail Strategy and Experience organization. You will be part of a cross-functional team owning portfolio management, group project and program management, resource management, and vendor relationship management for a dynamic strategy & execution organization. This role will contribute to the RS&E organization by designing and leading cross-functional and interdisciplinary projects and programs. The Sr Business Operations Manager is responsible for designing and leading the execution of large projects and programs from intake to execution, providing oversight and guidance to SME’s and senior leadership . The Sr BOM may also lead intake and prioritization activities for the RS&E leadership team and manage vendor relationships for large, multi-year engagements. This position will also support the RS&E organization through effective resource management and cross-functional relationship management. Ideal candidate must provide exceptional leadership and effective management in all areas: financial management, vendor management, back-office operations, risk and compliance, change management, and executive communication.

Job Responsibilities

• Serve as the RS&E leader primary point of contact and supports operational management for the RS&E organization.

• May be required to serve as proxy for the Business Operations leader in key critical business meetings/projects in relation to operational issues, projects, team progress and risk-related issues.

• Responsible for ensuring availability of required metrics and executive reporting.

• Accountable to continually monitor the top priority active projects within the RS&E organization and ensuring RS&E leadership has appropriately prioritized such project, keeping the leadership team abreast of all matters of significance requiring immediate attention.

• Will serve as the organization's coordinator of resource deployment, organizational design, goal management, project leadership and management of many special projects on an as-needed basis.

• The Sr Business Operations Manager must possess solid operational and project management knowledge along with financial acumen and serve as a capable steward of the company's financial resources.

• Serve as department liaison across other functional groups regarding process change, policy change, compliance issues, department-wide communications.

• Collaborate with cross-functional teams to ensure alignment and integration of RS&E initiatives.

• Develop detailed execution plans, including timelines, resource allocation, and risk management strategies.

• Provide leadership and guidance to cross-functional teams, fostering a culture of innovation and collaboration.

• Monitor and evaluate the performance of programs, making data-driven recommendations for continuous improvement.

Education:

• Bachelor's Degree Related field (Required)

• Master’s Degree in Business Administration or related (Preferred)

Work Experience:

• More than 10 years Planning experience. (Required)

• More than 10 years Experience in operations management, project portfolio management; telecom experience preferred. (Preferred)

• More than 3 years Experience working in Consulting (Preferred)

• Portfolio Management (Required)

• Executive Communication (Required)

• Project Management (Required)

• Program Management (Required)

• Process Design & Management (Required)

• Change Management (Preferred)

• Using AI to improve department processes (Preferred)

Knowledge, Skills and Abilities:

• Business Analysis Project portfolio analysis skills resulting in (Required)

• Negotiation Excellent influencing and negotiation skills (Required)

• Project Management Strong project management, analysis, and execution skills -- resulting in track record of successful achievements. (Required)

• Business Reporting Proven ability to develop and produce reports from existing systems and multiple sources, consolidate and analyze results, create comprehensive picture, and make/present informed recommendations. (Required)

• Problem Solving Demonstrated use of innovative yet analytical approaches to problem solving. (Required)

• Microsoft Office Basic computer skills and knowledge of common business applications (web browsers, Outlook, Excel, Word, and PowerPoint, etc.) (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $102,400 - $184,600

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.