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Communications and PR

Sr Communications Specialist, Digital Experience

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
We are looking for a dynamic Senior Specialist to operate and optimize our Enterprise communications and knowledge intranet platforms for access, authoring, experience, and usability. In this role, you will be responsible for understanding the needs of our audiences, then using continual improvement processes to improve product effectiveness to increase satisfaction and utilization. This role owns specific programs or processes that support larger organizational/enterprise goals, including but not limited to business requirements development, content management, feedback collection and analysis, governance, site adoption, user engagement, and UX/UI concepts and evaluation. This role collaborates with multi-functional partners and third-party resources to ensure that content, systems, and tools are effective and meet audience expectations. You will advise on large, complex projects spanning content initiatives, technical integrations, site performance analysis, user experience, and team workflows & processes.

** This is a hybrid role (3 days/week in the office) and based in Bellevue, WA **

Job Responsibilities:

  • Conduct user research and usability studies, collaborates with designers, developers, and business teams throughout the process.
  • Participates in analysis, market research, and validation to seek opportunities for new or existing capabilities and features.
  • Partners with business owners, scrum teams, and cross-functional partners to scope, write requirements, solution design, develop user stories, feature development and user acceptance testing.
  • Partner with IT to support our roadmap and backlog, ensuring that technology deliveries capabilities on time, at budget, to specification.
  • Partner with a broad group of team members to identify key capabilities needed as well as potential issues or risks and their solutions.
  • Monitor and evaluate performance to foster continuous iteration for improvement.
  • Complete operational tasks to ensure platforms function effectively for authors, employees, and support groups.

Qualifications:

  • Bachelor’s degree in related fields plus 2+ years of experience in digital product management or similar roles defining and executing experiences and content strategy plans in an agency or corporate environment.
  • 2+ years working in a fast paced, high-volume Marketing, Communications, and/or Public Relations function for a large corporation or agency; strong cross functional partnership experience.
  • Must be skilled at writing/editing website, web content strategy, permissions, personalization, accessibility, and other core needs of a web-based experience.
  • Up to 10% travel required to collect feedback from partners in the field and/ or support project launches.
  • Exceptional technical writing, strong business sense, and executive presentation skills.
  • A solid understanding of the digital space with current standards and ability to quickly adapt to new standards for Accessibility, CSS, HTML, JSON, and other necessary web technologies and languages to deliver results.
  • Ability to use analytics tools to synthesize insights from large datasets to make informed website content and design improvements.
  • Proven strong organizational skills with a history of anticipating issues and taking proactive action to develop and implement an appropriate test, launch, or response plans.
  • Comfortable multi-tasking and able to deliver under pressure and within tight deadlines.
  • Experience in developing and/or supporting communications strategy for multifaceted organizations that have experienced significant change (i.e. change in response to market conditions, competition, etc).
  • Proficient in authoring and publishing content using HTML or standard content management systems (AEM, Drupal, etc) highly desired.
  • Experience working with backend systems using SQL and other DB query tools highly desired.

  •  

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):Yes

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $57,900 - $104,500

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

T-Mobile maintains a drug-free workplace.