Sr Director, Chief of Staff & Executive Planning

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

Job Overview
As CG President's trusted advisor, this position leads the business office for T-Mobile's Consumer Group, an organization responsible for all consumer-facing channels and accountable for three lines of business: Postpaid, Prepaid, and Broadband. They must support the development and implementation of key business strategies, including market expansion, product offerings, and technology investments, while providing executive support for the President of the Consumer Group, including the coordination of all internal, external, and business engagements. They are responsible for facilitating the rhythm of the business that enables Consumer's growth, financial and experience outcomes, as well as the management system that drives accountability for the strategies and initiatives that compromise T-Mobile's long-range plan.

Job Responsibilities:

• Lead cross-functional initiatives to enhance operational efficiency and customer satisfaction in both retail and CEC environments
• Oversee financial reporting processes, ensuring accuracy and timely delivery of key insights to leadership, supporting revenue growth initiatives through sales optimization strategies and customer engagement programs
• Act as a liaison between departments, ensuring alignment between retail, CEC, and corporate functions, while Identifying cost-saving opportunities and efficiencies in staffing, inventory management, and CEC operations
• Monitor P&L performance, identifying risks and opportunities for financial improvement
• Drive process improvements to streamline workflows, reduce costs, and improve service delivery.
• Motivate and inspire other employees and leaders across the enterprise and demonstrate your emerging leadership brand through value creation, exemplary behaviors, and mentorship of developing leaders and executives.

 

Education and Work Experience:

• Bachelor's Degree Business Administration or a relevant field (Required)
• Master's/Advanced Degree Business Administration or a relevant field (Preferred)
• 7-10 years Professional experience in strategy, consulting, and/or P&L ownership Required
• 7-10 years Experience as an executive-level manager within a high-tech organization Required
• Strategy development and management in a large-scale organization Required
• Demonstrated ability to work across organizational departments and develop strong relationships across a company. Required
• Advanced analytical and quantitative skills, a strong bias toward data-based decision-making. Required
• Can articulate visions/strategies/ideas/proposals clearly and concisely. Required
• Demonstrated understanding of high-performing organizations. Required
• Demonstrated ability to manage financial elements of the business, including budgets. Ability to measure, evaluate, and act on financial and operational results. Required
• Ability to make decisions under pressure Required

 

Knowledge, Skills and Abilities:

• Agile Project Management Demonstrated project/process management ability (Required)
• Communication Ability to communicate with and manage executives to specific outcomes (Required)
• Excellent communication skills and the ability to present detailed analytical results to executives in verbal or written form (Required)
• Ability to employ strict discretion in sensitive situations (Required)
• Proven ability to translate business strategies into customer-centric actions that drive results (Required)
• Demonstrated operational performance management capabilities (Required)
• Problem Solving Proactive in anticipating and preempting potential problems (Required)

 

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States
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• Travel:
  Travel Required (Yes/No):No
  
  DOT Regulated:
  DOT Regulated Position (Yes/No):No
  Safety Sensitive Position (Yes/No):No
   

Base Pay Range: $241,400 - $326,600

Corporate Bonus Target: 35%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.