Sr Engineer, Site Reliability - Network Supply Chain

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Senior Site Reliability Engineer at T-Mobile plays a crucial role in enhancing system reliability and resilience, facilitating faster and more efficient software development and deployment. They utilize their strong problem-solving and analytical skills to automate processes, reducing manual effort and preventing operational incidents. Their expertise in programming and scripting languages, incident response management, and various tech tools contributes to the robustness and efficiency of our systems. By continuously learning new skills and technologies, they adapt to changing circumstances and drive innovation. Their work and expertise contribute significantly to the stability and performance of T-Mobile's digital infrastructure.

The Sr Site Reliability Engineer is responsible for ensuring stability, security, and performance of Network Supply Chain ecosystem including SC Digital, o9 Order Management & Planning Systems, Network Asset Lifecycle Management system, SAP ERP system, and 3PL Systems. While this position includes hands-on pro-active maintenance, it also focuses majority of the time on technical leadership, which includes driving the vision to ensure stability and security, proposing the optimal solution for bringing efficiencies, coaching engineers and junior team members to follow best practices and, participating in advanced troubleshooting of production and pre-production systems. They own production as well as non-production environments and actively collaborate on architectural, technological, and infrastructural discussions for both current ecosystem and future strategy.

Job Responsibilities:

• Utilizes fluent knowledge and skill in emerging DevOps-centric automation tools and technologies for CI/CD, configuration management, etc. for non-prod environments.
• Manages Network Supply Chain production and non-production environments for SC Digital Layer, o9 Planning and Order Management systems, Network Asset Lifecycle Management system (CATS and SiteHound), SAP ERP systems, and 3PL Systems.
• Performs environment management, automated server provisioning, pipeline configuration (VMs).
• Delivers software to improve the availability, scalability, latency, and efficiency of T-Mobile’s services.
• Creates, manages, and uses dashboard for continuous monitoring and health check of applications, and the underlying infrastructure, improves the quality of services using the monitoring feedback for non-production environment.
• Contributes to future improvements of software delivery processes and operations, e.g., cloud enablement, and use of microservices with containerization.
• Relationship and People Management: Mentors/guides other Systems Reliability Engineers and vendor resources as needed.
• Also responsible for other Duties/Projects as assigned by business management as needed.

Education and Work Experience:

• Bachelor's Degree Computer Science, Engineering or related field (Preferred)
• Master's/Advanced Degree Computer Science, Engineering or related field (Preferred)
• 4-7 years - Working in operations or develops environments
• 4-7 years - Troubleshooting customer related issues and managing customer relationships
• 4-7 years - Developing software solutions using Python or similar programming languages

Knowledge, Skills and Abilities:

• 4-7 of progressive experience in software engineering/maintenance across multiple products, systems and/or platforms coupled with strong business acumen.
• 4-7 years of experience in Enterprise applications, middle-tier services, database, storage, distributed computing, virtualization and/or application technology.
• Experience working in an Agile and DevOps environment.
• Experience in one or more of: JavaScript, Java, .Net, API Gateway, MongoDB, Oracle, Springboot, Angular, etc.
• Experience in Continuous Integration/Continuous Delivery tools, such as, Jenkins, Cloudbees, etc., and other automation tools.
• Experience with DevOps tools, such as, Ansible, Chef, Puppet, etc. Experience in Docker, Kubernetes, and Deep.io is preferable.
• Experience in APM tools, like AppDynamics, oTel, and Splunk.
• Incident Management Understanding of incident response management and operational support. (Required)
• Experience with designing and maintaining CICD Pipelines. (Required)

Licenses and Certifications:

• Cloud – AWS/Azure

• This certification validates technical expertise in provisioning, operating, and managing distributed application systems on the AWS platform. (Preferred)

• Certified Kubernetes Administrator
  This certification validates the skills required for day-to-day administration of Kubernetes environments. (Preferred)
• Telemetry – OTel, Argos, Splunk

• This certification validates the ability to efficiently develop and deploy telemetry using T-Mobile’s preferred tool such as OTel, Argos, or Splunk. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $107,300 - $193,500

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.