Sr Engineer, Technical Support

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This position provides support in multiple disciplines for end to end broadcast network and operations acceptance for all new or expansion nodes/platforms or services being introduced into T Studios networks. This position uses professional concepts to carry out diagnostic investigation of Studio network issues, identify and resolve the root causes. Works on technical assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions. Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Job Responsibilities:

• Assist with the installation, configuration, and maintenance of Windows/Linux servers (on-premise and/or cloud-based).
• Monitor system performance and troubleshoot issues related to hardware, OS, and applications. 
• Manage virtualization platforms (e.g., VMware, Hyper-V).
• Maintain backup and disaster recovery systems and procedures.
• Patch and update operating systems and critical software regularly. 
• Manage Active Directory, DNS, DHCP, and other core infrastructure services.
• Automate administrative tasks using scripts (e.g., PowerShell, Bash).
• Configure and secure APIs using WAF and API gateways (e.g., Kong, Apigee, AWS API Gateway, Azure API Management).Monitor API usage, access patterns, and anomalies.
• Apply rate limiting, access control, and authentication policies for APIs.
• Work with development teams to review and enforce API security best practices (e.g., OAuth 2.0, JWT, token validation).
• Ensure APIs are protected against injection attacks, data leakage, and abuse.
• Assists in Deployment, configuration, and maintenance of WAF solutions (e.g., AWS WAF, Cloudflare, Imperva, F5, Fortinet, etc.).
• Monitor WAF logs and alerts to identify and respond to security incidents.
• Create and tune rules/policies to prevent application-layer attacks (e.g., SQL injection, XSS). 
• Collaborate with development teams to ensure secure application deployment.
• Conduct vulnerability assessments and recommend WAF configuration changes.
• Stay updated on the latest web threats and WAF technologies.
• Works with Engineering and Network teams to troubleshoot host issues (routing, Cortex XDR, Global Protect, DNS) network issues(port security, routing, switch issues) and security(policy, URL, threat)

Education and Work Experience:

• Bachelor’s Degree in Networking, Cybersecurity or Electronics (Preferred)
• Experience with a variety of network tools: Infoblox IPAM, Cisco ISE, SIEM and Linux servers. (Required)
• 4+ years of experience in Engineering and Operations experience within the telecommunications industry. (Required)

Knowledge, Skills and Abilities:

• Demonstrated ability to communicate effectively with both technical and non-technical collaborators, including verbal, written, and interpersonal communication. (Required)
• Proven troubleshooting skills with the ability to identify, analyze, and resolve technical issues in a timely and efficient manner. (Required)
• Solid background in providing technical support across various systems, platforms, and network configurations. (Required)
• Ability to apply structured problem-solving approaches to diagnose and resolve infrastructure or application issues. (Required)
• Analytical approach with the ability to interpret system data, logs, and performance metrics to support decision-making. (Required)
• Commitment to delivering exceptional customer service by responding promptly to requests and proactively addressing user concerns. (Required)
• Possession of relevant industry certifications such as CCNP, CCDP, or equivalent. (Preferred)
• Willingness and ability to work a flexible schedule, including day, evening, and overnight shifts, as well as weekends, holidays, and on-call rotations. (Required)
• Availability for occasional domestic travel to support network expansion or troubleshooting efforts. (Required)
• Must possess a valid driver’s license to support site visits and other operational needs. (Required)
• Must be open to rare travel

• At least 18 years of age
• Legally authorized to work in the United States

 

Base Pay Range: $87,700 - $158,300

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.