Sr Engineers, Technical Support

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

T-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. Sr. Engineers, Technical Support located in Overland Park, Kansas will conduct and oversee testing of software products using prescribed testing procedures and plans.

Position duties and responsibilities include, but are not limited to:

• conduct detailed procedures and records results of tests and may maintain records of testing;

• alert engineers/analysts to problems in software or hardware;

• conduct a wide range of quality-control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements;

• execute the most complex tests according to plans and scripts, document problems in an issue log, and retest software corrections to ensure problems are resolved;

• create test data files with valid and invalid records to thoroughly test program logic and verify system flow;

• develop and revise more complex test plans and scripts;

• identify, recommend, and implement changes to enhance the effectiveness of quality assurance strategies;

• coordinate activities of the test team and assist in monitoring project schedules and costs;

• perform pre-commission, commissioning, integration, maintenance, and upgrades to LTE/5G cell site equipment and auxiliary equipment;

• commissioning and integration of Nokia, Samsung, Ericsson, and Alcatel Lucent cell sites from factory default to commercial on air;

• in-depth understanding of LTE/5G BTS installation, configuration, maintenance, and troubleshooting;

• create and manage Customer Information Questionnaires (CIQ);

• responsible for equipment powered up and testing in a field environment including cable connections;

• ensure the lasted software and the correct configurations are loaded into the equipment;

• ensure the cell site is connected to the network and integrated to become a functional part of T-Mobile’s network;

• ensure any new hardware is connected to the network and integrated into the cell site;

• seamless end-to-end LTE/5G cell site test support and ownership of cell site planning phases to remote LTE Cell site acceptance (TEMS, QxDM, AMOS, ENM, NetAct);

• create T-Mobile specific commissioning, integration, and LTE/5G cell site acceptance methods of procedures;

• single point-of-contact for integration, commissioning, and acceptance issues;

• create Network Deployment Custom Test Plans for feature Activations and integration testing;

• support the knowledge transfer of commissioning and Integration to other engineers; and

• define Key Performance Indicators to ensure there are no customer experience impacts.

Skill requirements:

• Experience (1) Experience with troubleshooting, installing, commissioning and the network integration of Ericsson and Nokia cell sites from factory default to commercial on air.

• Experience (2) Experience with RF Propagation principles, cellular theory, RF engineering tools, carrier aggregation, beamforming, antenna theory, cell site software, network parameters and features.

• Experience (3) Experience developing Ericsson and Nokia Integration and re-configuration scripting tools including Ericsson eNodeb Auto Provisioning Scripting, Nokia eNode Auto Provisioning Scripting and Auto Customer Information Questionnaire tools.

• Experience (4) Experience in the Radio Access Network (RAN) deployment process including RFDS, Site acquisition, CIQ, Integration, Commissioning, and ATP.

• Experience (5) Experience with tools including Test Mobile System (TEMS) and QUALCOMM extensible Diagnostic Monitor (QxDM).

• Experience (6) Experience with element management systems including Base Station Manager (BSM), LTE system Manager (LSM), Nokia network management system (Netact), Advanced Managed Object Scripting (AMOS), and Ericsson Element Management (ENM) systems.

Experience and education requirements:

• PRIMARY REQUIREMENTS: Master’s degree in Electronics Engineering or related, and three years of relevant work experience.

• ALTERNATIVE REQUIREMENTS: Bachelor’s degree in Electronics Engineering or related, and five years of relevant work experience.

Telecommuting is permitted, but applicants must live within a reasonable commuting distance.

Additional:                                                 

• Location: Overland Park, KS

• This position is eligible for the employee referral program.

• At least 18 years of age

• Legally authorized to work in the United States

How to apply:

• Visit www.tmobile.jobs.

• Create a candidate profile and apply to requisition number REQ313081.

OTHER:  Work hours: 40 hours/week. Salary: $115,232.32/year.

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
 

Candidate’s pay will be based on various factors, such as work location, qualifications, and experience. At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. 

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.