Sr Manager, Business Sales Ops, Training

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
The Sr. Manager, Business Sales Ops is responsible for leading a team of B2B Enterprise and Government Program Managers focused on Onboarding, Continued Education, and GTM (Go-to-Market) activities. This role directly contributes to developing, evaluating, and improving training strategies and enablement programs that drive field readiness and business impact. The role will also support facilitation and certification programs across Enterprise and Government sales segments (SEGA), as well as leadership to ensure operational efficiency, training consistency, and alignment with overall sales enablement goals.

Job Responsibilities

• Directly manage and develop a team of Learning & Development professionals responsible for Seller Onboarding, Continued Education, and GTM project and program initiatives for Enterprise and Government B2B Complex Sellers.
• Manage, coach, and develop facilitators and trainers through observation, feedback, certification, and individual development planning.
• Collaborate with Leadership on the strategic alignment of training priorities and field execution, ensuring brand and message compliance.
• Provide VP-level executive summary readouts on training and facilitation results, readiness metrics, and associated outcomes.
• Drive process improvement to ensure operational efficiency, consistency, and effectiveness across Program Management and Training functions.
• Partner closely with Sales, SEGA segment leaders, Sales Ops, Product, and Marketing to align priorities and delivery schedules.
• Support lifecycle management for enablement programs, including facilitation delivery, certification, and analytical reporting of training impact.
• Recruit, hire, train, and evaluate team members while ensuring consistent communication and coordination across impacted field groups.
• Manage budget analysis, tracking expenses related to training delivery programs, and vendor trainer management.

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Education and Work Experience

• High School Diploma/GED (Required)
• Bachelor’s Degree (Preferred)
• Successful management experience managing teams and/or managers (Required)
• Training strategy and enablement experience (Required)

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Knowledge, Skills and Abilities

• Leadership: Ability to manage individuals and managers/multiple teams (Required)
• Business Acumen: Strong financial and business acumen (Required)
• Change Management: Ability to drive and manage outcomes (Required)
• Communication: Strong written and verbal communication (Required)
• Sales Enablement: Ability to translate field readiness needs into actionable enablement strategies (Preferred)
• Project Management: Ability to manage multiple concurrent training or GTM projects (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $128,500 - $231,800

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.